Team Lead, Full Time, Seasonal

Brownthomasarnottscareers; Dublin; Hybrid; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Salary

Contributory Pension Scheme

Competitive annual leave entitlement

Team Member discount across iconic **…

Recognition Days for Volunteering &amp

Wellbeing Initiatives

Extensive Learning & Development Offer

Leading Talent Programmes

Flexible Working Model

Additional Benefits

Job summary

Brown Thomas Arnotts in Dublin seeks a proactive leader to manage day-to-day department operations, ensuring outstanding customer service, sales excellence, and strong stockroom and merchandising standards. You will mentor staff, drive performance, and help implement promotional strategies.

The ideal candidate will have retail/service experience with a customer-first mindset, excellent communication, and the ability to energise a team in a fast-paced environment.

Qualifications

• Experience in retail or service with a customer-first mindset.
• Strong leadership and coaching ability.
• Excellent communication and interpersonal skills.
• Commercial awareness with understanding of sales drivers and retail trends.
• Highly organized with ability to manage multiple priorities.

Responsibilities

• Deliver exceptional customer service and drive NPS targets.
• Coach and mentor staff in handling customer queries, returns and service excellence.
• Promote CRM programmes and loyalty schemes.
• Communicate and monitor daily and weekly sales targets to drive results.
• Provide feedback on product lines and customer trends to senior management.
• Support the implementation of sales and promotional strategies across the department.
• Lead team briefings and training.
• Induct, train, and mentor new and existing staff.
• Recognise and motivate team members and manage performance.

Skills

Leadership

Customer-first mindset

Communication

Commercial awareness

Highly organised

Resilient

Problem-solver

IT-literate

Professional

Commitment to learning

Tools

CRM systems

Digital tools

Job description

GET TO KNOW US

At Brown Thomas Arnotts, we are Reinventing Retail. Our purpose is to enrich our customer’s lives, which we achieve by living our values – Going Above and Beyond, Driving Creativity and Innovation, and Doing the Right Thing. We are one business with two iconic brands, bringing exciting experience to life through our digital and physical destinations. Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

KNOW THE ROLE

To lead, support, and mentor team members in the day-to-day operations of the department, ensuring the highest levels of customer service, sales excellence, and operational standards while driving team engagement and results.

Key Responsibilities:

• Deliver exceptional customer service, ensuring NPS targets are consistently achieved
• Coach and support team members in handling customer queries, returns, and service excellence
• Promote and embed CRM programmes and customer services (e.g., loyalty cards, personal shopping)
• Communicate and monitor daily and weekly sales targets, driving team focus on results
• Provide feedback and insights on product lines and customer trends to senior management
• Support with the implementation of sales and promotional strategies across the department
• Lead and contribute to team briefings, ensuring clear communication and alignment with goals
• Induct, train, and mentor new and existing staff, fostering continuous development
• Recognise, coach, and motivate team members, managing both high and under-performance
• Maintain merchandising standards and ensure promotional activity is executed on time
• Oversee stockroom organisation, product flow, and floor presentation in line with company standards
• Ensure all team members uphold professional appearance, values, and company policies
• Act as a role model and ambassador, representing the company with colleagues, stakeholders, and customers

KNOW WHAT WE'RE LOOKING FOR

• Strong leadership qualities, able to inspire and guide others
• Demonstrated customer-first mindset with proven retail or service experience
• Excellent communication and interpersonal skills
• Commercial awareness with an understanding of sales drivers and retail trends
• Highly organised, able to manage multiple priorities effectively
• Resilient and adaptable, able to respond positively to challenges
• A natural problem-solver with strong decision-making skills
• IT-literate, comfortable with CRM systems and digital tools
• Professional, reliable, and accountable
• Committed to continuous learning and personal development

KNOW WHAT'S IN IT FOR YOU

We believe that every team member should have the opportunity to curate a meaningful career that enhances professional and personal development. That is why we foster a culture of belonging and inclusiveness where your voice is valuable. A great customer experience starts with a great people experience, and we’re proud to have been recognised by multiple industry bodies for our progressive workplace culture.

As a Brown Thomas Arnotts team member, you will benefit from:

• Competitive Salary
• Contributory Pension Scheme
• Competitive annual leave entitlement
• Team Member discount across the world’s most iconic brands
• Recognition Days for Volunteering & Wellbeing
• Wellbeing Initiatives
• Extensive Learning & Development Offerings
• Leading Talent Programmes
• Flexible Working Model
• Additional Benefits

KNOW HOW WE WORK

Experience is our business

Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

We Are More Than Shops

We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.

We are Curators

Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things thatmake our customer’s lives better.

We Care for Our People

We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.

Brown Thomas Arnotts is an equal opportunity employer committed to fostering a diverse and inclusive workplace where culture and creativity come together. Our future success depends on the perspectives and contributions of all team members – their diverse backgrounds, abilities and experiences make our business stronger. We don’t discriminate on the basis of gender, marital status, family status, age, disability, sexual orientation, race, religion, and / or membership of the Travelling community.

We aim to ensure the candidate experience is accessible to all and every new team member who joins Brown Thomas Arnotts can expect to become part of a progressive community where different backgrounds, views & personalities aren’t just welcomed – they’re positively nurtured. After all, we want you to bring your whole self to work. Please contact us at [e-mail] torequest accommodation.