Retail Team Leader - Dublin

Wonderskin; Dublin; Presencial; EUR 35 000 - 48 000; Tempo integral

Resumo da oferta

Wonderskin in Dublin operates counters at Brown Thomas and Arnotts. The Retail Team Leader will drive sales, lead the shop floor, and ensure brand presentation across the counters.

You will develop events, manage stock, coach staff, and use data to meet KPIs while delivering exceptional customer experiences. Based in Dublin with flexibility for weekends and late shifts.

Qualificações

• 2–4 years customer service experience in retail or hospitality.
• Experience leading, coaching and motivating colleagues to improve performance.
• Strong commercial acumen with ability to analyse performance data and drive KPIs.
• Highly organized with multi-project management and product planning.

Responsabilidades

• Lead counters, connect with customers, achieve sales targets.
• Develop in-store and external events for growth.
• Keep counter stocked and monitor inventory.
• Communicate between store/department managers and area managers.
• Oversee daily admin tasks and support Area Manager.
• Maintain brand presentation and counter standards.
• Lead by example and coach part-time colleague.
• Plan resources and prioritise locations to meet business needs.
• Deliver sales, KPIs and financial goals.
• Use data to drive performance improvements.
• Deliver exceptional customer experiences.
• Continuously improve team knowledge.
• Coach multi-site consultants through change.
• Act with integrity and compliance.

Conhecimentos

Sales-driven

Customer service

Leadership

Coaching

Data analysis

Numeracy

Time management

Planning

Organization

Descrição da oferta de emprego

The Role

The Retail Team Leader for Dublin runs our counters at Brown Thomas and Arnotts.

What You'll Do

• Target-driven sales: Connect personally with customers, demonstrate products with passion, and consistently achieve your individual sales targets while contributing to the overall counter goals.
• Business growth: Develop innovative in-store and external events through strategic linkups, collaborations, product launches.
• Stock optimisation: Keep the counter fully stocked, monitor inventory levels closely, and report concerns to the Area Manager immediately to minimise lost sales.
• Communication leadership: Act as the key communicator between store or department managers and area managers, ensuring important information flows smoothly.
• Efficient administration: Oversee daily, weekly, monthly and annual administrative tasks, supporting the Area Manager and ensuring smooth store operations.
• Brand presentation: Maintain exceptional hygiene and housekeeping standards for the counter and displays, so the shopping environment is always visually appealing and professional.
• Leadership and accountability: Lead by example on the shop floor, set clear expectations for your part-time colleague and drive performance, whether working solo or alongside them.
• Planning, organising and time management: Forward-plan resources to meet operational requirements, manage your time excellently, and prioritise locations based on business needs.
• Results: Take responsibility for delivering sales,KPIs and financial goals.
• Data-driven decisions: Use analysis to drive commercial performance and operational improvements.
• Customer relationships: Deliver exceptional experiences that exceed customer expectations.
• Learning: Continuously improve expertise and knowledge across the team.
• Coaching and change management: Coach multi-site consultants, including your own team, through transformation and evolving processes.
• Ethical practice: Act with integrity and transparency, and ensure compliance with standards.

What We're Looking For

• You are a dynamic, self-motivated, sales-driven retailer with a passion for people, make up and customer service who leads from the shop floor.
• At least 2 to 4 years of customer service experience in retail or hospitality, with a passion for sales success.
• Experience leading, coaching and motivating colleagues to improve individual and team performance, including when working largely on your own.
• Strong commercial acumen, with the ability to analyse performance data and drive KPIs.
• Strong analytical and numeracy skills, and the ability to simplify complex reporting.
• Highly organised, able to manage multiple projects and competing priorities, with a strong understanding of product planning.
• Result-oriented and resilient: you like a challenge and enjoy exceeding sales expectations under pressure.
• An innovative thinker with awareness of retail best practice and future trends.

Availability and location

The role is based in Dublin, across Brown Thomas and Arnotts, and you must be available to work week days, Saturdays and Sundays. You also need flexible availability for late nights, bank holidays and holiday periods.

Our Commitment to You

At Wonderskin, we are committed to building a team that reflects the diversity of the world we live in. We welcome applications from people of all backgrounds, identities, and experiences, regardless of age, gender, ethnicity, religion, disability, sexual orientation, or family status. We believe diverse perspectives make us a stronger, more creative team, and we are committed to creating an environment where everyone feels valued and can do their best work.

Don't meet every single requirement? That's okay, we didn't write this list expecting to find a perfect match. If you are excited about this role and can tick most of the boxes, we would love to hea