Assistant Counter Manager — Luxury Beauty Leader

Brown Thomas Arnotts; Dublin; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

28 days holiday inclusive of bankholi‍

Company discount

Pension Scheme

Job summary

Brown Thomas Arnotts in Dublin is seeking an Assistant Counter Manager for our Arnotts concession. You will report to the Business Manager and support the daily operations of the counter, ensuring an exceptional customer experience with our Trinny London products.

You will lead a small team, drive sales, manage performance, and stay informed on product knowledge and visual standards to deliver industry-leading service on a busy luxury beauty counter.

Qualifications

• Experience in managing a retail team in luxury beauty.
• Excellent leadership and communication skills.
• Excellent team work skills, the ability to collaborate and inspire.
• Flexible, detail-oriented and able to work under pressure.
• Willingness to work to fulfil all the needs of the business.
• Ability to operate in a fast-paced environment and to adapt.
• Creative problem solver.

Responsibilities

• Support the Business Manager in achieving all business objectives and targets relevant to your counter.
• Assist in conducting monthly reviews to communicate objectives, set goals and measure progress, feeding back daily and at monthly team meetings.
• Motivate and drive your team to achieve performance targets.
• Proactively manage poor performance, addressing attendance or conduct issues in line with Trinny London expectations, utilising the appropriate procedures and support.
• Ensure teams are adequately trained and are able to process sales through Shopify and tills, ensuring transactions are managed with due care and attention, in line with company policy and procedures.
• Retain up to date knowledge of our products, sharing this with your team in order to ensure we deliver an industry-leading experience and that the product meets the customer’s needs.
• Ensure all team members are inspired to carry out their job role through training, coaching and follow up.

Skills

Retail team management

Leadership

Communication

Teamwork

Adaptability

Problem-solving

Customer service

Job description

Brown Thomas Arnotts in Dublin is seeking an Assistant Counter Manager for our Arnotts concession. You will report to the Business Manager and support the daily operations of the counter, ensuring an exceptional customer experience with our Trinny London products.

You will lead a small team, drive sales, manage performance, and stay informed on product knowledge and visual standards to deliver industry-leading service on a busy luxury beauty counter.