Retail Team Lead: Customer Service & Store Ops

Avoca; Dublin; On-site; EUR 30,000 - 35,000; Full time

Job summary

Avoca Malahide is seeking a responsible full-time Retail Team Lead to support the management team and oversee daily store and café operations in a busy retail environment. The role includes opening/closing duties, cash handling and customer service management, with emphasis on teamwork and brand presentation.

The ideal candidate has experience in retail or food service, a track record of taking responsibility, and a flexible, detail‑oriented approach to work to ensure smooth day‑to‑day

Qualifications

• Proven track record of seeking responsibility.
• Excellent customer service skills.
• Attention to detail and problem solving skills.
• Reliable and flexible in their approach to work.
• Previous experience in a similar role an advantage.

Responsibilities

• Opening and/or Closing of your Department as outlined by your manager.
• Cash Handling
• Cash Reconciliation
• Customer Service queries including dealing with complaints
• Ordering processes for the store
• Provide general support to the management team
• Ad hoc duties as required

Skills

Customer Service

Cash Handling

Problem Solving

Attention to detail

Reliability

Flexibility

Visual merchandising

Teamwork

Job description

Avoca Malahide is seeking a responsible full-time Retail Team Lead to support the management team and oversee daily store and café operations in a busy retail environment. The role includes opening/closing duties, cash handling and customer service management, with emphasis on teamwork and brand presentation.

The ideal candidate has experience in retail or food service, a track record of taking responsibility, and a flexible, detail‑oriented approach to work to ensure smooth day‑to‑day