Retail Store Lead: Grow, Coach & Delight Customers

New Balance; Dublin; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Competitive compensation

Retail Bonus Scheme

Great development opportunities

Inclusive working environments across,

Generous staff discount

Project involvement across Europe

Job summary

New Balance Ireland is seeking an enthusiastic Retail Associate Supervisor to engage, excite and educate customers from the moment they walk through the door. You will support the Store Manager in day-to-day operations and lead a team to deliver exceptional service while driving store performance.

As a supervisor, you will analyse store performance, coach staff on NB products and technologies, and ensure adherence to company policies.

Qualifications

• Proven experience in a supervisory position.
• Ability to lead and coach a team.
• Strong customer service skills.
• Knowledge of retail KPIs and store operations.
• Effective communication and teamwork abilities.

Responsibilities

• Analyze store performance and adjust to increase productivity and efficiency.
• Deliver total customer satisfaction via our service model and boost sales through the customer experience.
• Train your team to meet or exceed customer expectations.
• Guide and train team members on products, NB technologies and seasonal lines.
• Assist in coordinating rota and scheduling.
• Minimise losses by monitoring procedures of loss prevention.
• Support recruitment, induction, training and development of the store team.
• Handle store duties on the shop floor and back of house, including stock control and customer service.

Skills

Supervisory experience

Team leadership

Customer service

Retail KPIs

Communication skills

Job description

New Balance Ireland is seeking an enthusiastic Retail Associate Supervisor to engage, excite and educate customers from the moment they walk through the door. You will support the Store Manager in day-to-day operations and lead a team to deliver exceptional service while driving store performance.

As a supervisor, you will analyse store performance, coach staff on NB products and technologies, and ensure adherence to company policies.