Retail Shift Lead: Customer Experience & Ops | Flexible

Paddy Power; Templemore; On-site; EUR 18,000 - 25,000; Full time

Benefits offered by this job

Flexible Work Patterns

Performance Bonus

Company Pension Scheme

Life Cover

Discounted Health Insurance

Job summary

Paddy Power has a vacancy in Ireland for a Shop Leader role within Flutter Entertainment’s Paddy Power Retail Shops. You will oversee daily shop operations in the Shop Manager’s absence, ensuring a welcoming customer experience and smooth service in a fast-paced betting shop.

We are looking for a friendly, proactive team player who can learn new systems quickly, communicate clearly with customers and colleagues, and help drive shop performance while maintaining high standards of service and

Qualifications

• Friendly, approachable attitude with a passion for building positive customer relationships.
• Willingness to support, encourage and learn from colleagues to help create a positive and collaborative working environment.
• Ability to learn new systems, products and procedures quickly, bringing enthusiasm and flexibility to a fast-paced betting shop.
• Clear and confident communication skills to assist customers, handle enquiries and ensure they feel welcome.

Responsibilities

• Oversee shop operations in the Shop Manager’s absence, supporting colleagues and ensuring the shop runs smoothly.
• Build positive customer relationships by listening to feedback and delivering a friendly, welcoming experience in person.
• Understand business goals and use shop performance targets to identify opportunities for improvement and achieve results.
• Follow company procedures, including cash handling, shop security and social responsibility requirements.
• Encourage teamwork and lead by example to maintain a clean, well-presented shop.

Skills

Customer service

Communication

Teamwork

Learning agility

Job description

Paddy Power has a vacancy in Ireland for a Shop Leader role within Flutter Entertainment’s Paddy Power Retail Shops. You will oversee daily shop operations in the Shop Manager’s absence, ensuring a welcoming customer experience and smooth service in a fast-paced betting shop.

We are looking for a friendly, proactive team player who can learn new systems quickly, communicate clearly with customers and colleagues, and help drive shop performance while maintaining high standards of service and