Parts Advisor

Alliance Automotive Group UK & Ireland; Ireland; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Excellent bonus potential

Structured career paths

Bespoke training

Great team environment

Job summary

Alliance Automotive Group is recruiting for a Parts Advisor at NAPA Auto Parts in Cork, Ireland. You will take orders for car parts by phone and in person, upsell to boost invoice value, and build lasting relationships with local customers.

The role emphasizes proactive outreach, promoting offers and ensuring accurate parts orders to minimize credits and returns. A strong, customer-focused communicator with reliability will thrive.

Qualifications

• Experience in customer service or retail is beneficial.
• Excellent communication skills and the ability to engage customers.
• Punctual, organized and able to work toward deadlines.

Responsibilities

• Taking orders for car parts over the telephone and counter, upselling to increase invoice value.
• Outbound calling to raise customer awareness and achieve higher sales.
• Building long-term rapport with local customers.
• Actively promote offers, discounts and customer competitions.
• Limiting credits and returns by ordering and sending the right car parts, first time.

Skills

Customer service

Telephone sales

Upselling

Communication

Empathy

Job description

NAPA Auto Parts was founded in 1925 to meet America’s need for an effective automotive parts distribution system. In the century since, NAPA has exploded across the globe, carrying a reputation of quality and excellence with it. Distributed by Alliance Automotive Group (AAG) in the United Kingdom and Ireland, NAPA has become a market-leading parts brand with a championship-winning motorsport team. Now, over 275 AAG subsidiaries are unifying under the NAPA Auto Parts name, joining the largest network of motor factors in the world. The prestigious NAPA Auto Parts family boasts a staggering 6,000+ locations across the US, Canada, and Australia — and now the United Kingdom and Ireland.

Due to our growth and expansion within our motor factor network, we are looking for Parts Advisors to join our team at NAPA Auto Parts, based at Unit 21, Southside Industrial Estate, Pouladuff Road, Lehenagh Beg, Cork, Ireland T12 H958.

Having recently entered the Irish market this an excellent opportunity for enthusiastic, highly motivated automotive professionals to help establish and expand our brand in Ireland. An opportunity to be a part of our journey and share in our success as we continue to establish ourselves as a market leader in Ireland, Europe and worldwide.

As Part Advisor, Responsibilities Will Include

• Taking orders for car parts over the telephone and counter, upselling to increase invoice value.
• Outbound calling to raise customer awareness and achieve higher sales.
• Building long-term rapport with local customers
• Actively promote offers, discounts and customer competitions
• Limiting credits and returns by ordering and sending the right car parts, first time.

To be successful in this role you will to be:

• Punctual, organised, and efficient whilst working towards deadlines.
• Pro-active and enthusiastic when speaking with customers.
• Able to demonstrate empathy towards customers.
• Professional and possess excellent communication skills.

In Return We Offer

• An opportunity to join a global brand and market leading motor factor.
• Competitive salary and excellent bonus potential
• Structured career paths and bespoke training
• A great team environment & friendly approachable management

Alliance Automotive Group is an equal opportunities employer.