Retail Duty Manager

M3 Mulhuddart Services; Dublin; Hybrid; EUR 36,000 - 48,000; Full time

Benefits offered by this job

Peer Awards Scheme

Employee Referral Scheme

Free On-site staff parking

Excellent Career Progression Opportuni

Bike to Work Scheme

Job summary

M3 Mulhuddart Services is seeking a fully flexible Retail Duty Manager for the M3 Mulhuddart site in Dublin. You will lead by example, motivate a team, and deliver excellent customer service to create a welcoming atmosphere for customers.

The role requires strong people management skills, a customer-focused approach, and the ability to thrive in a fast-paced retail environment. On-site duties and shift coverage form a core part of the job.

Qualifications

• Experience in people management.
• Strong customer service orientation.
• Ability to lead by example and manage a team.

Responsibilities

• Manage and motivate staff on site and delegate duties.
• Implement company operating standards daily.
• Provide consistent management presence and assist all departments during busy periods.
• Ensure high standard of service at all times.
• Resolve customer complaints promptly and document handover.
• Balance tills and oversee cash handling and till reconciliation.
• Regularly walk the site to monitor operations and equipment.

Skills

People management

Customer service

Communication skills

Job description

Location: On site / Dublin, Ireland
job type: Permanent / Full-time
Sector and subsector: Retail | Food
Salary: Negotiable salary

We are currently recruiting for a fully flexible full time Retail Duty Manager in M3 Mulhuddart.

As a Retail Duty Manager / Site supervisor you must be confident, self-motivated, reliable and a good team player. We would expect you to lead by example and be able to deliver excellent customer service and be able to be part of creating a welcoming atmosphere to all of our customers.

Employee Benefits:

• Peer Awards Scheme
• Employee Referral Scheme
• Free On-site staff parking
• Excellent Career Progression Opportunities
• Bike to Work Scheme

Key Responsibilities :

• Managing and motivating staff throughout the site and delegating duties when needed.
• Implement company operating standards on a daily basis.
• Providing consistent management presence throughout the site and assistance to all departments during busy periods, taking a hands on approach.
• Ensure a high standard of service is delivered at all times
• Prompt resolution of any customer complaints that may occur when on duty and reporting same in the handover diary.
• Ensuring that all tills have sufficient change and comply too cash holding policies.
• To be responsible for the processing of a coin order.
• To oversee the till reconciliation for all the different departments.
• To be responsible for the balancing of supervisor safe on a daily basis.
• To do regular walks of the site both inside and outside.
• To report any issues relating to the store equipment, I.E. coffee machine, ovens, fridges not working, leaks, spillages and damages etc. etc.
• Ensure all staff dress and appearance is according to company policy
• Ensure all drive offs, “did not collects (DNCs) are reported according to store procedures.
• Ensure all staff under your supervision get their required breaks.
• Be vigilant when on the shop floor; watch out for any potential theft of stock.
• Ensuring all staff members adhere to all regulation and legislation in place on site

The Ideal Candidate will be:

• Assertive & authoritative whilst also courteous & respectful
• Understand how to collaborate with various stakeholders
• Diplomatic
• Ability to take control of situations and address them in a calm and professional manner
• Can work in a fast-paced environment
• Structured and demonstrates the ability to plan ahead
• Experienced in people management
• Experienced in successfully achieving sales targets and KPI's which have been set out by the Management
• A customer focused manager who can build a quality and loyal customer base
• Excellent verbal and written communication skills