Retail Customer Experience Specialist

Centra; Waterford; Hybrid; EUR 25,000 - 32,000; Full time

Job summary

Centra Ireland in Waterford (SuperValu/Musgrave group) is seeking a customer-focused team member to ensure a high-quality shopping experience. You will engage with customers, answer queries, and support store standards while embracing Centra’s brand values.

Ideal applicants should prioritise customer needs, be organised, and work well in a fast-paced team environment. Prior experience in customer service is advantageous and you will contribute to positive store momentum.

Qualifications

• Ability to engage with and prioritise customer needs.
• Strong attention to detail, organised and flexible.
• Ability to use own initiative and work as part of a team in a fast-paced environment.
• Previous customer service experience is an advantage.

Responsibilities

• Live Centra brand-values: Proud, Energetic, Imaginative and Community-Based.
• Provide excellent shopping experience and take responsibility for customer satisfaction.
• Handle customer queries professionally and in line with store policy.
• Merchandise shelves and keep store presentations to a high standard.
• Engage with new initiatives and adapt to new ways of working.

Skills

Customer engagement

Attention to detail

Organised

Team player

Initiative

Job description

Centra Ireland in Waterford (SuperValu/Musgrave group) is seeking a customer-focused team member to ensure a high-quality shopping experience. You will engage with customers, answer queries, and support store standards while embracing Centra’s brand values.

Ideal applicants should prioritise customer needs, be organised, and work well in a fast-paced team environment. Prior experience in customer service is advantageous and you will contribute to positive store momentum.