Retail Associate (12 hours) - Dublin

New Balance; Dublin; On-site; EUR 24,000 - 30,000; Full time

Benefits offered by this job

Generous staff discount

Retail bonus scheme

Job summary

New Balance is seeking friendly and energetic store associates in Ireland to engage customers from entry to exit, educate them about products, and deliver memorable shopping experiences. You will contribute to store performance, follow brand guidelines, and support a safe, welcoming environment across European locations.

Ideal candidates are team players with strong communication and a passion for retail, flexible on weekends, and eager to grow with the brand.

Qualifications

• Team-oriented approach with a focus on customer experience.
• Strong customer service skills to engage and educate shoppers.
• Passion for retail and sales with a desire to learn and grow.
• Clear, proactive communication with customers and team members.
• Ability to communicate effectively with diverse customers and colleagues.

Responsibilities

• Achieve personal KPIs and contribute to overall store performance.
• Deliver total customer satisfaction throughout the end-to-end journey in-store.
• Help keep the store commercially aligned with company guidelines.
• Follow company policies and procedures at all times.
• Maintain health, safety, and environmental standards in the store.
• Perform other duties as required by management.

Skills

Team Player

Customer service skills

Retail enthusiasm

Willingness to learn

Effective communication

Job description

New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers.

MAJOR ACCOUNTABILITIES

• To achieve personal KPIs and contribute to overall store performance
• Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store
• Help to ensure the store remains as commercial as possible following company guidelines
• Adhere to company’s policies and procedures
• Responsible for maintaining health, safety, and environmental standards in store
• Perform other duties are required from the management team

REQUIREMENTS FOR SUCCESS

• Team Player
• Demonstrate customer service skills
• A passion for retail and sales
• Desire to learn
• Ability to perform basic maths and general retail operational processes
• Effective communication skills
• Flexible work schedule including weekends and holidays

ADDITIONAL BENEFITS

• Competitive compensation
• Potential to earn more through our Retail Bonus Scheme
• Great development opportunities
• Inclusive working environments across all our European locations
• Generous staff discount
• Project involvement across our European region
• Flexible uniform package