Retail Assistant Manager — Customer Experience Leader

Pelco Group; Mullingar; On-site; EUR 32,000 - 45,000; Full time

Benefits offered by this job

Group VHI Health Care Scheme

Employee Wellness Programme

Paid Family Leave

Additional Annual Leave up to 27 days

Job summary

Pelco Ltd. is seeking an experienced Assistant Manager to join our management team at Robinstown. The role supports the Site Manager in delivering strategy, managing daily operations, and ensuring top-quality customer service and hygiene across the store.

The ideal candidate has at least 2 years of supervisory experience, strong communication and staff management skills, and a passion for retail excellence in a fast-paced environment. Attractive benefits and a competitive salary are offered.

Qualifications

• Minimum 2 years' experience in a Supervisory/Management position.
• Excellent communication and delegation skills.
• Proven staff management skills.
• Passion for retail and customer excellence.

Responsibilities

• Pro-actively deliver excellence in customer service at all times
• Support the Site Manager in the efficient day-to-day running of retail unit
• Ensure that the store reflects company's standards of merchandising, presentation and Customer Care
• Ensure and maintain the level of hygiene to the highest standard throughout the store and compliance by all staff members to the same
• Competently manage and organise a team of staff
• Be approachable and a role model who leads by example and encourages teamwork
• Develop and promote good communication between employees and management in a safe, respectful and inclusive environment
• Manage employee performance, giving regular feedback, recognition and encouragement
• Ensure accurate ordering of stock from PLOF
• Accept and process deliveries
• Merchandise shop area to ensure maximum performance of products
• Be vigilant at all times to prevent stock loss and waste
• Perform and manage weekly / monthly stock takes
• Achieve the specified margins and sales targets set out by Support Office
• Assume role of H&S Officer for designated site
• Strictly comply with standards and safe working practices as outlined in The Safety, Health and Welfare at Work Act, 2005 and subsequent Regulations, Acts or Amendments
• Maintain security awareness at all times and escalate where appropriate
• Comply with Pelco Ltd. policies at all times
• Comply with all legislation relevant to the operation of a service station including Employment Law
• Develop strong working relationships with colleagues and Group Management
• Complete all tasks to the best of your ability and to the highest standard
• Ensure discretion and confidentiality are maintained at all times
• Perform any other duties or assume other responsibilities that may be assigned to the role

Skills

Customer service

Team management

Communication

Leadership

Job description

Pelco Ltd. is seeking an experienced Assistant Manager to join our management team at Robinstown. The role supports the Site Manager in delivering strategy, managing daily operations, and ensuring top-quality customer service and hygiene across the store.

The ideal candidate has at least 2 years of supervisory experience, strong communication and staff management skills, and a passion for retail excellence in a fast-paced environment. Attractive benefits and a competitive salary are offered.