Assistant Manager | Centra Robinstown

Pelco Group; Mullingar; On-site; EUR 32,000 - 45,000; Full time

Benefits offered by this job

Group VHI Health Care Scheme

Employee Wellness Programme

Paid Family Leave

Additional Annual Leave up to 27 days

Job summary

Pelco Ltd. is seeking an experienced Assistant Manager to join our management team at Robinstown. The role supports the Site Manager in delivering strategy, managing daily operations, and ensuring top-quality customer service and hygiene across the store.

The ideal candidate has at least 2 years of supervisory experience, strong communication and staff management skills, and a passion for retail excellence in a fast-paced environment. Attractive benefits and a competitive salary are offered.

Qualifications

• Minimum 2 years' experience in a Supervisory/Management position.
• Excellent communication and delegation skills.
• Proven staff management skills.
• Passion for retail and customer excellence.

Responsibilities

• Pro-actively deliver excellence in customer service at all times
• Support the Site Manager in the efficient day-to-day running of retail unit
• Ensure that the store reflects company's standards of merchandising, presentation and Customer Care
• Ensure and maintain the level of hygiene to the highest standard throughout the store and compliance by all staff members to the same
• Competently manage and organise a team of staff
• Be approachable and a role model who leads by example and encourages teamwork
• Develop and promote good communication between employees and management in a safe, respectful and inclusive environment
• Manage employee performance, giving regular feedback, recognition and encouragement
• Ensure accurate ordering of stock from PLOF
• Accept and process deliveries
• Merchandise shop area to ensure maximum performance of products
• Be vigilant at all times to prevent stock loss and waste
• Perform and manage weekly / monthly stock takes
• Achieve the specified margins and sales targets set out by Support Office
• Assume role of H&S Officer for designated site
• Strictly comply with standards and safe working practices as outlined in The Safety, Health and Welfare at Work Act, 2005 and subsequent Regulations, Acts or Amendments
• Maintain security awareness at all times and escalate where appropriate
• Comply with Pelco Ltd. policies at all times
• Comply with all legislation relevant to the operation of a service station including Employment Law
• Develop strong working relationships with colleagues and Group Management
• Complete all tasks to the best of your ability and to the highest standard
• Ensure discretion and confidentiality are maintained at all times
• Perform any other duties or assume other responsibilities that may be assigned to the role

Skills

Customer service

Team management

Communication

Leadership

Job description

Overview

Our business is growing- are you ready for a new challenge? If so, we've just the position for you. We have an exciting opportunity for an experienced Assistant Manager to come join our experienced management team in Robinstown. The successful candidate will support the Site Manager in the execution of our business strategy in store and across the business.

Job purpose

Ensure the site operates efficiently and effectively and provides our customers with the very best customer service and fresh food offering at all times in a clean, safe environment. To support the Site Manager and take full responsibility for the site in Site Manager's absence.

Main Tasks and Responsibilities

Customer Service

• Pro-actively deliver excellence in customer service at all times
• Ensure that customer satisfaction is the number one priority and consistently deliver and exceptional service by displaying I-CARE service excellence behaviours
• Professionally handle all customer queries and complaints in line with company policy, in a timely manner and **escalate** where appropriate

Store Operations and standards

• Support the Site Manager in the efficient day-to-day running of retail unit
• Ensure that the store reflects company's standards of merchandising, presentation and Customer Care
• Ensure and maintain the level of hygiene to the highest standard throughout the store and compliance by all staff members to the same
• Ensure all operational checklists are followed on a daily basis across the shop and forecourt

Team Management

• Competently manage and organise a team of staff
• Be approachable and a role model who leads by example and encourages teamwork, fosters a positive attitude and atmosphere in the workplace
• Develop and promote good communication between employees and management in a safe, respectful and inclusive environment
• Support Store Manager in the development and training of the team to required training standards
• Manage employee performance, giving regular feedback, recognition and encouragement

Stock Management

• Ensure accurate ordering of stock from PLOF
• Accept and process deliveries
• Merchandise shop area to ensure maximum performance of products
• Be vigilant at all times to prevent stock loss and waste
• Perform and manage weekly / monthly stock takes
• Achieve the specified margins and sales targets set out by Support Office

Health, Safety and Welfare Management

• Assume role of H&S Officer for designated site
• Strictly comply with standards and safe working practices as outlined in The Safety, Health and Welfare at Work Act, 2005 and subsequent Regulations, Acts or Amendments
• Strictly comply with all policies, practices and procedures, outlined in the Pelco Ltd. Health and Safety Management System and Safety Statement
• Maintain security awareness at all times and **escalate** where appropriate

General/Other

• Comply with Pelco Ltd. policies at all times
• Comply with all legislation relevant to the operation of a service station including Employment Law
• Ensure correct uniform / dress code and name badge are worn correctly and at all times, and the highest standard of personal care is upheld
• Develop strong working relationships with colleagues and Group Management
• Complete all tasks to the best of your ability and to the highest standard
• Ensure discretion and confidentiality are maintained at all times
• Perform any other duties or assume other responsibilities that may be assigned to the role

The ideal candidate will have

• Minimum 2 years' experience in a Supervisory/ Management position;
• Levels 1 & 2 knowledge of food safety is a distinct advantage;
• Excellent communication and delegation skills;
• Proven staff management skills;
• Highly driven with a strong work ethic;
• Passion for retail and customer excellence.;
• Thrive in a fast-paced working environment.;

Salary and Benefits

• Excellent salary dependent on experience
• Additional Annual Leave up to 27 days per year
• Group VHI Health Care Scheme
• Employee Wellness Programme
• Paid Family Leave