Restaurant Manager: Lead Service & Guest Experience

The Johnstown Estate; Johnstown; On-site; EUR 40,000 - 60,000; Full time

Job summary

The Johnstown Estate is seeking an experienced Restaurant Manager to lead our restaurant team and uphold the highest standards of service, quality and operational performance. You will drive guest satisfaction, coach a diverse team and manage everyday operations with a hands-on approach.

We value leaders who can balance exceptional guest experiences with cost control and compliance, while collaborating with the wider management team on promotions and events to grow revenue and guest engagement.

Qualifications

• Proven experience in a Restaurant Manager or similar hospitality management role.
• Strong leadership and coaching abilities to develop a diverse team.
• Excellent customer service and communication skills at all levels.
• Knowledge of labour, stock control and revenue management.

Responsibilities

• Lead, motivate and develop the restaurant team to deliver exceptional service.
• Oversee day-to-day restaurant operations for a smooth guest experience.
• Recruit, onboard, train and coach team members across roles.
• Maintain high standards of food quality, presentation and service.
• Manage reservations, seating and service flow to optimise guest experience.
• Prepare staff rosters and ensure appropriate staffing levels.
• Monitor food safety, hygiene and licensing compliance.
• Monitor stock, costs and waste to support profitability.
• Drive promotions, events and initiatives to boost revenue and guest engagement.
• Lead by example with hands-on management during service.

Skills

Leadership

Team management

Guest service

Operational excellence

Communication

Education

Degree in Hospitality Management

Job description

The Johnstown Estate is seeking an experienced Restaurant Manager to lead our restaurant team and uphold the highest standards of service, quality and operational performance. You will drive guest satisfaction, coach a diverse team and manage everyday operations with a hands-on approach.

We value leaders who can balance exceptional guest experiences with cost control and compliance, while collaborating with the wider management team on promotions and events to grow revenue and guest engagement.