Luxury F&B Duty Manager – Guest Experience Lead

The Johnstown Estate; Enfield; On-site; EUR 42,000 - 56,000; Full time

Job summary

The Johnstown Estate is seeking an experienced Food & Beverage supervisor to lead daily operations across all outlets, ensuring luxury service and adherence to SOPs. You will manage staff, coordinate with kitchen and front-of-house, and drive guest satisfaction through proactive service.

You will oversee staffing, training and performance, while maintaining strict cost controls, safety standards and accurate cash handling.

Qualifications

• Experience leading food & beverage teams in a hospitality setting.
• Proven ability to deliver high guest service standards.
• Strong communication across departments and teams.
• Proven ability to manage workloads and develop staff.
• Experience with cash handling, billing and cost control.

Responsibilities

• Oversee daily F&B operations to ensure luxury standards and SOP compliance.
• Lead, supervise and develop the F&B team across all shifts.
• Coordinate with kitchen, reception, events and housekeeping to ensure seamless guest experiences.
• Manage staffing, scheduling, and labour costs; monitor performance and provide feedback.
• Ensure accurate billing, cash handling and end-of-shift reports.
• Uphold HACCP, safety and licensing compliance and incident reporting.

Skills

Leadership

Customer service

Communication

Organisational skills

Team development

Problem solving

Tools

POS systems

Hotel operating systems

Job description

The Johnstown Estate is seeking an experienced Food & Beverage supervisor to lead daily operations across all outlets, ensuring luxury service and adherence to SOPs. You will manage staff, coordinate with kitchen and front-of-house, and drive guest satisfaction through proactive service.

You will oversee staffing, training and performance, while maintaining strict cost controls, safety standards and accurate cash handling.