Luxury F&B Server | Guest Experience Champion

The Johnstown Estate; Enfield; On-site; EUR 17,000 - 22,000; Full time

Job summary

The Johnstown Estate in Ireland is seeking a customer-focused F&B team member to deliver warm, personalized service across our outlets. You will set up, serve, and clear tables, advise guests on menus and wine, and help maintain the highest standards of hospitality.

You'll work as part of a disciplined team, handle guest requests with professionalism, assist with stock and POS transactions, and contribute to training new staff while upholding food safety and luxury service etiquette.

Qualifications

• Minimum 1–2 years in an F&B role within a 4-star or luxury hospitality environment.
• Exceptional customer service and communication skills with a natural passion for guest satisfaction.
• Strong knowledge of food, beverages, wines, and luxury service etiquette.
• Ability to work efficiently in a fast-paced environment while maintaining attention to detail.
• Professional appearance and a positive, proactive attitude.
• Flexible to work shifts, including weekends and holidays.
• A team player with excellent problem-solving skills and the ability to remain calm under pressure.

Responsibilities

• Deliver exceptional, professional, and personalized service in all F&B outlets (restaurant, bar, banqueting, room service).
• Set up, serve, and clear tables, ensuring the highest standards of cleanliness and presentation.
• Provide expert knowledge on menus, wine pairings, and dietary requirements to assist guests with informed choices.
• Handle guest requests and feedback promptly, exceeding expectations where possible.
• Support senior team members with the smooth running of shifts.
• Assist with stock control, inventory management, and restocking of supplies.
• Process orders and payments accurately using POS systems.
• Comply with all hotel policies, including food safety, hygiene, and health & safety regulations.
• Work collaboratively with kitchen and bar teams to ensure efficient and timely service.
• Contribute to training and mentoring new staff as needed.

Skills

Customer service

Communication skills

Wine knowledge

Team player

Attention to detail

Tools

POS systems

Job description

The Johnstown Estate in Ireland is seeking a customer-focused F&B team member to deliver warm, personalized service across our outlets. You will set up, serve, and clear tables, advise guests on menus and wine, and help maintain the highest standards of hospitality.

You'll work as part of a disciplined team, handle guest requests with professionalism, assist with stock and POS transactions, and contribute to training new staff while upholding food safety and luxury service etiquette.