Restaurant Manager at Aramark

Aramark; Galway; On-site; EUR 42,000 - 55,000; Full time

Job summary

Aramark is recruiting a Restaurant Manager to oversee the day-to-day running of the University Hospital Galway campus restaurant. Reporting to the Deputy General Manager, you will manage Front of House and Back of House operations and drive medium to long-term goals.

You will lead a team, ensure SOPs, maintain high service standards, and foster continuous improvement in food quality, compliance, and customer satisfaction.

Qualifications

• Minimum of 2 years’ experience in a senior restaurant manager position.
• Third level qualification in a relevant discipline is advantageous.
• Competent, fast and reliable with ability to work on own initiative and as part of a wider team.
• Experience in people management.
• Passion for food and service; excellent interpersonal and communication skills.

Responsibilities

• Be fully responsible for all restaurant and hospitality catering operations across the campus.
• Identify opportunities to develop product offerings and promote value.
• Coordinate daily Front of the House and Back of the House operations.
• Conduct regular operations team meetings and daily team talks.
• Deliver exceptional service and maximise customer satisfaction.
• Respond to customer complaints and implement corrective actions as per policies.
• Ensure SOPs are followed across campus restaurant operations.
• Monitor customer satisfaction and develop service improvement plans.
• Control costs and monitor overheads to maintain revenue.

Skills

People management

Leadership

Customer service

Interpersonal skills

Food safety knowledge

Education

Bachelors or higher in a relevant discipline

Job description

Company Description

We currently have a requirement for a Restaurant Manager to manage the day to day running of the restaurant in University Hospital Galway. Reporting to the Deputy General Manager the successful candidate will be responsible for all aspects of the day to day running of the restaurant as well as developing medium and long-term goals.

What we are looking for from you

• Be fully responsible for all aspects of the restaurant & hospitality catering across the campus as needed Identify opportunities to develop product offering and promote value Coordinate daily Front of the House and Back of the House restaurant operations.


• Conduct regular operations team meetings & daily team talks.


• Deliver exceptional service and maximise customer satisfaction.


• Respond efficiently and accurately to customer complaints and action corrective actions where required as per company policies


• Ensure SOP implementation in all aspects of the restaurant operation on Campus.


• Monitoring and reviewing customer satisfaction and develop service improvement plan.


• Regularly review product quality and ensure compliance, as per Aramark Food Policies.


• Manage and supervise shifts schedules / rotas.


• Appraise staff performance as required and provide feedback to improve productivity.


• Engage with Aramark monthly promotional specials and engage with company wellbeing programs.


• Ensure compliance with Aramark financial regulations.


• Monitor and maintain operation & overhead cost to maintain maximum revenue to the restaurant.


• Manage restaurant’s good image and lead ways to improve and enhance it.


• Control operational costs and identify measures to cut waste in all aspects of the restaurant business.


• Providing timely and constructive feedback to all direct reports as and when required either formally or informally.


• Train new and current employees on excellent customer service practices in line with Aramark & best in industry requirements.


• Implement policies and protocols that will maintain future restaurant operations.


• Any other duties assigned or reasonably requested.

Job Description

• A minimum of 2 years’ experience working in a senior restaurant manager position.


• Third level qualification in relevant discipline an advantage.


• Must be competent fast and reliable, ability to work on own initiative and part of a wider team.


• Experience in people management.


• A passion for food and service.


• Excellent interpersonal & communication skills.


• Flexibility and ability to work on own initiative.


• The ability to lead and develop a team of catering staff.


• A high degree of knowledge of Food Hygiene including HACCP.

Additional Information About Aramark

Aramark Ireland is a leader in food, facilities, and workplace services, supporting clients across healthcare, education, business, and the public sector. With over 40 years in Ireland and more than 8,000 colleagues across Ireland and Northern Ireland, we are committed to service excellence, innovation, sustainability, and creating meaningful experiences for our clients, colleagues, and communities.

Aramark is committed to creating a diverse and inclusive workplace and welcomes applications from all candidates.