Campus Dining & Service Excellence Manager

Aramark; Galway; Hybrid; EUR 42,000 - 56,000; Full time

Job summary

Aramark Ireland is recruiting a Restaurant Manager to oversee the day-to-day running of the hospital restaurant at University Hospital Galway. Reporting to the Deputy General Manager, the role covers all aspects of operations and the development of medium- and long-term goals.

The successful candidate will lead Front of House and Back of House teams, ensure service excellence, compliance with food safety standards, and manage costs.

Qualifications

• Minimum 2 years’ experience in a senior restaurant management role.
• Third level qualification in a relevant discipline is advantageous.
• Must be competent, fast and reliable with ability to work on own initiative and as part of a wider team.
• Experience in people management.
• A passion for food and service.
• Excellent interpersonal and communication skills.
• Flexibility and ability to work on own initiative.
• Ability to lead and develop a catering team.
• Strong knowledge of Food Hygiene including HACCP.

Responsibilities

• Be fully responsible for all aspects of the restaurant and hospitality catering across the campus.
• Identify opportunities to develop product offering and promote value.
• Coordinate daily Front of House and Back of House restaurant operations.
• Conduct regular operations team meetings and daily team talks.
• Deliver exceptional service and maximise customer satisfaction.
• Respond to customer complaints and implement corrective actions as per policies.
• Ensure SOP implementation in all restaurant operations on campus.
• Monitor customer satisfaction and develop service improvement plans.
• Review product quality and ensure compliance with Aramark policies.
• Manage shift schedules and rosters.
• Appraise staff performance and provide feedback.
• Engage with monthly promotions and wellbeing programs.
• Ensure compliance with Aramark financial regulations.
• Monitor costs and reduce waste to maximise revenue.
• Maintain the restaurant’s image and identify areas for improvement.
• Provide timely feedback to direct reports and train staff on service excellence.
• Implement policies and protocols for future operations.
• Any other duties as reasonably required.

Skills

People management

Team leadership

Food hygiene HACCP

Customer service

Communication

Education

Third level qualification

Job description

Aramark Ireland is recruiting a Restaurant Manager to oversee the day-to-day running of the hospital restaurant at University Hospital Galway. Reporting to the Deputy General Manager, the role covers all aspects of operations and the development of medium- and long-term goals.

The successful candidate will lead Front of House and Back of House teams, ensure service excellence, compliance with food safety standards, and manage costs.