Resort Operations Manager

Mount Wolseley Hotel, Spa & Golf Resort; Tullow; Vor Ort; EUR 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Very competitive salary

Pension scheme

Career progression opportunities

Employee assistance programme

Digital wellness programme

Complimentary meals on duty

Zusammenfassung

Mount Wolseley Hotel, Spa & Golf Resort in County Carlow seeks a results-driven Resort Operations Manager to lead the management team and ensure seamless daily operations across the hotel and its F&B outlets.

You will partner with the General Manager on strategic initiatives, develop staff through coaching and training, and uphold service standards that deliver exceptional guest experiences while monitoring budgets and compliance.

Qualifikationen

• 3-4 years in Food & Beverage operations management within high-end hospitality.
• Strong leadership skills with experience managing large teams and other managers.
• Experience with budgeting and financial analysis inside a hotel environment.
• Excellent communication and relationship-building abilities across levels.

Aufgaben

• Lead the management team to ensure smooth day-to-day resort operations.
• Provide strategic support to the General Manager for F&B hotel operations.
• Develop and motivate staff, fostering a culture of exceptional guest service.
• Oversee budgeting, cost control and adherence to hospitality standards.

Kenntnisse

F&B Ops management

People leadership

Budgeting

Financial analysis

Communication

Jobbeschreibung

Resort Operations Manager

A fantastic opportunity to join the Management team at Mount Wolseley Hotel, Spa & Golf Resort as Resort Operations Manager.

About Mount Wolseley

Mount Wolseley Hotel in Carlow is beautifully situated in the tranquil countryside of County Carlow, just one hour from Dublin City, the Mount Wolseley Luxury 4 * Golf & Spa Resort Hotel is an exquisite location for both business and pleasure.

Standing on its own 18-Hole Championship Golf Course and featuring a Sanctuary Spa, Leisure Club Facilities including 20m Indoor Pool, The Mount Wolseley Hotel near Dublin offers luxury hotel accommodation in Carlow which matches an elegant, chic interior with ultra-modern amenities and impeccable service.

Responsibilities

• To lead the Management Team to ensure the smooth running of the resort operation on a day-to-day basis.
• Provide strategic support to the General Manager for F&B hotel operations.
• Effectively lead, motivate, and communicate clearly in developing the team.
• Manage all areas within your remit to ensure positive customer experiences through the implementation of all standards and service culture.
• Maintain and develop systems, policies, and procedures to ensure the smooth running of the business.
• Responsible for effective relationship building with customers and employees.
• Available to work a variety of shifts including early mornings, late nights, weekend shifts including Public Holidays.
• To assist in all Food and Beverage Outlets across the Hotel as required.
• Responsibility whilst on shift, for all Food & Beverage areas to include planning and coordinating service, supervision and training of team members, cash handling and guest assistance.
• Be proactive and have a desire to develop standards and promote continuous improvement among employees.
• Lead the development and continuous learning of the resort staff.
• Support the profitability and cost management of the resort.
• Ensuring that each department is operating in accordance with the resort standards and staffing levels.
• Be courteous and professional and focused on providing a consistently high standard of service.
• Carrying out duty shifts and assisting in Reception, Accommodation and all Food and Beverage outlets when the need arises.

About this role

Requirements

• 3-4 years’ experience in Food and Beverage Operations management.
• Standards Driven; particularly in Food & Beverage with experience in high-end hospitality and event service delivery.
• Strong desire to progress and develop your career in hospitality .
• People leadership and motivation experience with proven leadership in managing through other managers and large teams.
• Strong communicator; and comfortable in contributing to the overall hotel strategy.
• Ability to build relationships and influence with all levels of the business.
• Flexibility and a proactive approach are a must in this role.
• Excellent communication and people management skills, enthusiastic and motivated.
• Strong business acumen with experience managing budgets and financial analysis.
• Ability to influence, lead from the front, and foster a positive team culture.
• Strong understanding of legislative compliance in a catering or hospitality setting.
• Entrepreneurial mindset with a focus on continuous improvement.

Perks and Benefits of working at Mount Wolseley Hotel, Spa & Golf Resort

• Very competitive Salary
• PRSA pension scheme
• Career progression opportunities across the Windward group
• Employee Assistance Programme
• Digital Wellness Programme
• Complimentary, high quality meals on duty including breakfast, lunch & dinner
• Complimentary barista-style coffee
• Discounted room & dining rates in Windward properties for you as well as friends and family
• Refer-a-friend scheme
• Training and development opportunities dedicated to your development
• Employee awards & staff recognition scheme including employee of the month, long service awards, team recognition days and random treat days

About Windward Management

Mount Wolseley Hotel, Spa & Golf Resort is managed by Windward Management.

Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.

Join Us Today as our Resort Operations Manager!