Reservations Executive

Windward Management Ltd; County Wicklow Bridge; Remote; EUR 17,000 - 22,000; Full time

Benefits offered by this job

Very competitive hourly wage

PRSA pension scheme

Career progression opportunities

Employee Assistance Programme

Digital Wellness Programme

Complimentary meals on duty

Discounted room & dining rates

Refer-a-friend scheme

Training and development opportunities

Employee awards & staff recognition

Job summary

Mount Wolseley Hotel, Spa & Golf Resort in Carlow is hiring a Reservations Agent to assist guests with booking hotel rooms, resort houses, restaurants and facilities. You will be the first point of contact, delivering courteous, high-quality service and driving bookings through yield management.

The role requires outstanding customer service, IT/system proficiency, and English fluency. Benefits include competitive hourly wages and career progression within Windward Management.

Qualifications

• Outstanding customer service attitude and motivation to please the guest
• Administration experience, using IT systems
• Fluent in spoken English with excellent writing skills
• Excellent level of computer literacy using systems such as Microsoft Office Suite; Opera would be an advantage
• Previous experience in a similar role would be highly advantageous

Responsibilities

• Greets guests over the phone in a friendly, welcoming and courteous manner
• Records reservation information accurately on Hotsoft Operating System
• Identifies and records group and transient business codes
• Records and processes deposit information
• Records special billing instructions, approves credit after consultation with Revenue Supervisor
• Records requests for special accommodation and suites
• Files all reservations in a systematic order for easy referral
• Identifies commissionable reservations and secures required information
• Informs other departments of VIP arrivals
• Contributes to maximum occupancy and average rate by utilizing yield management
• Maximises customer satisfaction and hotel revenue by promoting hotel restaurants and other services and facilities to guests.

Skills

Customer service

Attention to detail

Team player

IT systems

Tools

Microsoft Office Suite

Opera

Job description

Reservations Executive

A fantastic opportunity to join the team atMount Wolseley Hotel, Spa & Golf ResortasReservations Agent

We are currently seeking a Reservations Agent to join the team at Mount Wolseley Hotel, Spa and Golf Resort! The role of our Reservations Agent is to assist guests with planning and booking reservations for a variety of services including hotel rooms, resort houses , restaurants and facilities . Agents are crucial in providing first point of contact to our guests . They deliver efficient, prompt, trouble free , courteous and quality service to callers.

About Mount Wolseley

Mount Wolseley Hotel in Carlow. is beautifully situated in the tranquil countryside of County Carlow, just one hour from Dublin City, the Mount Wolseley Luxury 4 * Golf & Spa Resort Hotel is an exquisite location for both business and pleasure.

Standing on its own 18-Hole Championship Golf Course and featuring a Sanctuary Spa, Leisure Club Facilities including 20m Indoor Pool, The Mount Wolseley Hotel near Dublin offers luxury hotel accommodation in Carlow which matches an elegant, chic interior with ultra-modern amenities and impeccable service.

Responsibilities

• Greets guests over the phone in a friendly, welcoming and courteous manner
• Records reservation information accurately on Hotsoft Operating System
• Identifies and records group and transient business codes,
• Records and processes deposit information,
• Records special billing instructions, approves credit after consultation with Revenue Supervisor,
• Records requests for special accommodation and suites,
• Files all reservations in a systematic order for easy referral,
• Identifies commissionable reservations and secures required information
• Informs other departments of VIP arrivals
• Contributes to maximum occupancy and average rate by utilizing yield management
• Maximises customer satisfaction and hotel revenue by promoting hotel restaurants and other services and facilities to guests.

About the role

Requirements

Outstanding customer service attitude and motivation to please the guest

• Administration experience, using IT systems
• Attention to detail, ability to meet deadlines and being a team play whilst also having the ability to use own initiative
• Fluent in spoken English with excellent writing skills
• Have an excellent level of computer literacy using systems such as Microsoft Office Suite, Opera would be an advantage.
• Previous experience in a similar role would be an extreme advantageous.

Perks and Benefits of working atMount Wolseley Hotel, Spa & Golf Resort

• Very competitive hourly wage
• PRSA pension scheme
• Career progression opportunities across the Windward group
• Employee Assistance Programme
• Digital Wellness Programme
• Complimentary, high quality meals on duty including breakfast, lunch & dinner
• Complimentary barista-style coffee
• Discounted room & dining rates in Windward properties for you as well as friends and family
• Refer-a-friend scheme
• Training and development opportunities dedicated to your development
• Employee awards & staff recognition scheme including employee of the month, long service awards,team recognition days and random treat days

About Windward Management

Mount Wolseley Hotel, Spa & Golf Resortis managed by Windward Management.

Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio ofapprox. 2,000 keys* in Ireland. Founded in 2007, Windward is a leading hospitalitymanagement company, managing and operating hotels on behalf of their owners.

Join Us Today as a reservations agent!

About the company

Windward Management Limited is a trusted leader in hospitality management, renowned for delivering operational excellence and exceptional guest experiences. Established in 2007 and headquartered in Dublin, the company specializes in managing hotels across Ireland, blending strategic expertise with personalized service. With a strong commitment to innovation, employee development, and quality, Windward Management offers an exciting opportunity for professionals passionate about making a meaningful impact in the hospitality industry.