Resident Services Advisor

Respond; Waterford; On-site; EUR 21,000 - 26,000; Full time

Job summary

Respond is a leading housing association in Ireland. The Customer Service Advisor role is based at Airmount, Waterford City, with hours between 8.30am and 6.00pm and a competitive hourly rate of €14.75–€19.08.

You will be the first point of contact for enquiries via phone, email, and in person, delivering a high-quality service and guiding customers to the appropriate department. The role requires at least 1 year of call centre experience in the last 3 years, fluent English, strong communication

Qualifications

• Minimum 1 year of call centre experience within last 3 years.
• Proficiency with standard desktop IT applications (Word, Excel, email).
• Fluent English communication.
• Ability to multitask and handle calls while typing.
• Excellent listening and people skills.
• Flexible to work core office hours and under pressure.

Responsibilities

• Provide a professional service to customers as the first point of contact across multiple channels (phone, email, face-to-face, letters).
• Resolve a high percentage of enquiries at first contact (e.g., repairs, lettings information, balance enquiries).
• Escalate complex issues to the appropriate specialist within Respond.
• Maintain professional relationships with residents and uphold confidentiality.
• Participate in team meetings and support colleagues.
• Any other duties as assigned.

Skills

Call center experience

English communication

Multitasking

Listening skills

Telephone manner

Customer service

Tools

Word

Excel

Email

Job description

Respond is a leading housing association in Ireland. The Customer Service Advisor role is based at Airmount, Waterford City, with hours between 8.30am and 6.00pm and a competitive hourly rate of €14.75–€19.08.

You will be the first point of contact for enquiries via phone, email, and in person, delivering a high-quality service and guiding customers to the appropriate department. The role requires at least 1 year of call centre experience in the last 3 years, fluent English, strong communication