Insurance Customer Advisor

OUTsurance Ireland; Dublin; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Cherrywood office

APA qualification support

Income protection

Life cover

Bike to Work

Insurance discounts

Employee Assistance Programme

Job summary

OUTsurance DAC in Ireland is seeking a Customer Service Agent to deliver excellent service in a growing team. You will handle telephone queries, act as the first point of contact for service inquiries, and build strong relationships with customers over the phone to ensure a professional, timely service.

You’ll work in a regulated environment under Central Bank of Ireland rules and contribute to PBS-based performance metrics with monthly bonuses.

Qualifications

• Sales experience desired but not essential; APA exams desired but not essential (must be willing to work towards exams)

Responsibilities

• Receive and handle telephone queries
• Act as the first point of contact for customers on all service related enquiries
• Establish and maintain effective relationships with customers over the phone
• Provide a professional service by processing queries efficiently in a timely manner
• Research and build customer’s interest in the services of our motor and home insurance products available
• Handle customer complaints and deal with them in an efficient and professional manner
• Gather and record accurate client details on our internal systems
• Assist with the client onboarding process gathering all accurate data that we require
• Comply with Risk and Compliance frameworks, policies and procedures associated with the role
• Liase with internal teams to ensure queries are being dealt with efficiently
• Represent the company and the OUTsurance brand

Job description

OUTsurance DAC in Ireland is seeking a Customer Service Agent to deliver excellent service in a growing team. You will handle telephone queries, act as the first point of contact for service inquiries, and build strong relationships with customers over the phone to ensure a professional, timely service.

You’ll work in a regulated environment under Central Bank of Ireland rules and contribute to PBS-based performance metrics with monthly bonuses.