Resident Relations Lead - Cost Rental Housing (Dublin)

Respond Housing Association; Dublin; On-site; EUR 46,000 - 59,000; Full time

Job summary

Respond Housing Association in Dublin is seeking a Tenant Relations Officer for the Cost Rental programme. The role focuses on delivering high-quality tenancy and housing management services within a high-density development, ensuring sustainable tenancies and strong resident engagement.

Reporting to the CREL Housing Manager, you’ll work on-site to provide excellent customer service, manage breaches, and collaborate with assets, estates, and welfare teams to uphold safety and quality standards.

Qualifications

• Full driving licence and access to a car.
• Experience in tenancy management, housing support, or customer-focused public services.
• Strong interpersonal and communication skills with a resident-first mindset.
• Knowledge of housing rights, responsibilities, and tenancy management best practice.
• Ability to handle sensitive issues with discretion, empathy and professionalism.

Responsibilities

• Lead resident onboarding, welcome visits, and tenancy sign-ups.
• Conduct regular tenancy reviews and monitor compliance with agreements.
• Address tenancy breaches, including arrears and anti-social behaviour, in line with policy and legislation.
• Collaborate with tenancy sustainment and income management teams to promote tenancy stability.
• Liaise with external agencies, including local authorities and support services where required.

Skills

Driving Licence

Tenancy management

Customer service

Housing rights

Discretion & professionalism

Education

Housing/Social care/Property management qualification or equivalent experience

Job description

Respond Housing Association in Dublin is seeking a Tenant Relations Officer for the Cost Rental programme. The role focuses on delivering high-quality tenancy and housing management services within a high-density development, ensuring sustainable tenancies and strong resident engagement.

Reporting to the CREL Housing Manager, you’ll work on-site to provide excellent customer service, manage breaches, and collaborate with assets, estates, and welfare teams to uphold safety and quality standards.