Reservations Supervisor, Supervisor Level

Hollybank Trustees Ltd; Ireland; Remote; EUR 34,000 - 48,000; Full time

Benefits offered by this job

Employee Assistance Programme

Refer a friend bonus

Additional annual leave with service

Discounted Accor Hotels rates

Meals provided

Uniform provided

Free parking

Training and development opportunities

Team-building events

Job summary

Carton House, a Fairmont Hotel, invites you to join our Reservations team as a Supervisor. The role requires prior reservations experience in a 4- or 5-star hotel, plus supervisory capabilities and strong leadership and communication skills.

You will manage reservations, room allocations, and guest requests, aiming to maximize occupancy and revenue while coaching the team to uphold service standards. Proactive liaison with Front Office, Sales, and Revenue teams is essential.

Qualifications

• Previous experience in a reservations role within a 4 or 5-star hotel.
• Supervisory experience preferred.
• Strong leadership and communication skills.
• Working knowledge of Opera PMS.
• Excellent English language skills.

Responsibilities

• Support the day-to-day operation of the Reservations Department.
• Supervise and support the Reservations Team to deliver exceptional guest service.
• Manage reservations, room allocations, and guest requests accurately.
• Maximize occupancy and revenue through effective booking management.
• Train and coach team members to maintain service standards.
• Liaise with Front Office, Sales, and Revenue teams.
• Resolve guest queries and booking issues professionally.
• Monitor reservation performance and assist with reporting.

Skills

Leadership

Communication

Attention to detail

Customer focus

English proficiency

Team supervision

Tools

Opera PMS

Job description

A five-star career awaits at Carton House.

We invite you to begin your next career chapter at Carton House – a storied and dynamic five-star resort destination and the first and only member of the Fairmont Hotel collection in Ireland.

Nurturing a working environment built on fairness, inclusivity, and growth for all team members, we deliver the highest standard of service, turning moments into memories for all of our guests.

We are currently recruiting for a Reservations Supervisor to join our Reservations team at Carton House.

Key Responsibilities:

• Support the day-to-day operation of the Reservations Department.
• Supervise and support the Reservations Team to deliver exceptional guest service.
• Manage reservations, room allocations, and guest requests accurately.
• Maximize occupancy and revenue through effective booking management.
• Train and coach team members to maintain service standards.
• Liaise with Front Office, Sales, and Revenue teams.
• Resolve guest queries and booking issues professionally.
• Monitor reservation performance and assist with reporting.

Key Requirements:

• Previous experience in a reservations role within a 4 or 5-star hotel.
• Supervisory experience preferred.
• Strong leadership and communication skills.
• Working knowledge of Opera PMS.
• Excellent attention to detail and organizational skills.
• Customer-focused with a passion for hospitality.
• Understanding of sales, occupancy, and revenue management.
• Ability to work under pressure and meet deadlines.
• Excellent spoken and written English.

Why work for Carton House, A Fairmont Hotel?

• Strong team focus and team atmosphere.
• Employee Assistance Programme.
• Refer a friend bonus.
• Additional annual leave with continuous service.
• Employee benefit card offering discounted rates in Accor Hotels worldwide.
• Learning and development opportunities.
• Meals and uniform are provided.
• Free parking.
• Team-building and social events organised throughout the year in line with our successful Awards and Recognition Scheme.
• Training is provided both on-the-job and through organised training seminars with both internal and external trainers.

Data Retention

Please note that all applications and CV's submitted for a role at Carton House will be kept on file for a period of 12 months.

Should you not wish for your data to be held following the closure of the application process then we would ask that you please make note of this when submitting your application.