Reservations Agent — Path to Revenue Management

Cliste Hospitality; Ireland; On-site; EUR 21,000 - 27,000; Part time

Benefits offered by this job

Staff rates across partner hotels

Training and development opportunities

Job summary

Radisson Blu Cork is seeking a Reservations Agent to be the first point of contact for guests, handling inquiries with professional hospitality. You will manage bookings across channels, input data accurately in Opera PMS, and collaborate with Front Office and Revenue teams to maximise occupancy and guest satisfaction.

Ideal candidates will have reservations or front office experience, strong customer service skills, and a proactive, team-focused attitude within a 4‑star hospitality setting.

Qualifications

• Experience in hotel reservations, front office, or hospitality reception.
• Experience using Opera PMS or similar booking systems.
• Strong customer service and guest communication skills.
• Excellent organisational and administrative abilities.
• High attention to detail and accuracy when managing bookings.
• Ability to work in a fast-paced hospitality environment.
• Strong telephone and email communication skills.
• Positive, team-focused attitude.

Responsibilities

• Manage hotel reservations via phone, email, and online channels.
• Input and manage reservations using Opera PMS.
• Provide guests with information about rooms, facilities, and services.
• Ensure bookings are processed accurately and efficiently.
• Handle modifications, cancellations, and special requests.
• Upsell room categories and hotel services where appropriate.
• Maintain high standards of guest communication and service.
• Collaborate with Front Office, Sales, and Revenue teams to optimise occupancy.
• Monitor booking trends and assist with revenue opportunities.
• Ensure reservations procedures and policies are followed.

Skills

Reservations experience

Opera PMS

Customer service

Organisational skills

Attention to detail

Multichannel booking

Phone and email comms

Team player

Tools

Opera PMS

Job description

Radisson Blu Cork is seeking a Reservations Agent to be the first point of contact for guests, handling inquiries with professional hospitality. You will manage bookings across channels, input data accurately in Opera PMS, and collaborate with Front Office and Revenue teams to maximise occupancy and guest satisfaction.

Ideal candidates will have reservations or front office experience, strong customer service skills, and a proactive, team-focused attitude within a 4‑star hospitality setting.