Accommodation Manager at Mount Wolseley Hotel, Spa & Golf Resort

Mount Wolseley Hotel, Spa & Golf Resort; Carlow; On-site; EUR 32,000 - 39,000; Full time

Benefits offered by this job

Competitive wages

Pension scheme

Career progression

Employee Assistance Programme

Digital Wellness Programme

Complimentary meals on duty

Complimentary coffee

Discounted room & dining rates

Refer-a-friend scheme

Training and development opportunities

Employee recognition

Job summary

Mount Wolseley Hotel, Spa & Golf Resort in Carlow seeks an Accommodation Manager to lead and oversee all accommodation operations, ensuring high standards of cleanliness, service and guest satisfaction. You will coordinate room availability, supervise staff, and maintain facilities in top condition to deliver an exceptional guest experience.

Reporting to the Rooms Division Manager/Operations Manager, the role focuses on efficient management of housekeeping, maintenance scheduling, and adherence

Responsibilities

• Ensure rooms, furnishings and equipment are maintained in the cleanest possible condition and that repairs are completed as required.
• Co‑ordinate availability of rooms with Reception and communicate discrepancies for accurate room status.
• Check arrivals list daily and attend to VIPs, regular and long-stay guests.
• Schedule employees according to occupancy and adjust staffing as needed.
• Supervise all Accommodation operations and ensure prompt reporting of issues.
• Maintain and supervise rotational and special cleaning programmes.
• Follow up on guest feedback with appropriate action plans.

Job description

About Mount Wolseley

Mount Wolseley Hotel in Carlow is beautifully situated in the tranquil countryside of County Carlow, just one hour from Dublin City, the Mount Wolseley Luxury 4 * Golf & Spa Resort Hotel is an exquisite location for both business and pleasure. Standing on its own 18-Hole Championship Golf Course and featuring a Sanctuary Spa, Leisure Club Facilities including 20m Indoor Pool, The Mount Wolseley Hotel near Dublin offers luxury hotel accommodation in Carlow which matches an elegant, chic interior with ultra-modern amenities and impeccable service.

Job Purpose

Ensure all bedrooms, back of house and public areas are cleaned, serviced and maintained to the highest standards. Lead, organise, direct and support all accommodation operations and employees to obtain the highest standards and to provide efficient, prompt, courteous, trouble free and proactive service to customers, hence maximising customer satisfaction.

Reporting To

Rooms Division Manager/Operations Manager

About The Role

Accommodation Manager

Key Duties & Responsibilities

• Ensure rooms, furnishings, facilities and equipment are maintained in the cleanest possible condition and ensure that repair and maintenance is completed as required.
• Co‑coordinate availability of rooms with Reception, ensuring any room discrepancies are communicated to ensure accurate room status at all times.
• Check the arrivals list daily and ensure any VIPs, regular and long stay guests are taken care of appropriately.
• Together with supervisors conduct daily and random inspections of hotel and follow up.
• Schedule employees in accordance with forecasted occupancy and adjust staffing as necessary for changes in occupancy.
• Supervise and control all Accommodation operations ensuring prompt reporting of and action on issues.
• Ensure follow up as required.
• Schedule and supervise all rotational and special cleaning programmes.
• Ensure proper handling of Lost and Found.
• Responsible for strict key control.
• Ensure that costs of heat, light and power are kept to a minimum and that the use of these systems is optimised.
• Maintain heating, ventilating, air conditioning equipment, lifts, fire alarm and other essential equipment in optimal operating condition by ensuring routine maintenance and repairs are carried out.
• Manage preventative maintenance schedules throughout the hotel as per Hotel standards.
• Ensure adherence to all statutory regulations by regularly reviewing policies and procedures.
• Maintain maintenance of technical plans, reference books, parts list, suppliers catalogues and any other relevant documentation.
• Monitor guest feedback and produce appropriate action plans.
• Manage the delivery of high quality service to guests by ensuring guest needs and reasonable requests are met, seeking opportunities to continually improve guest service.
• Deal with any guest comments or complaints according to and report as appropriate to the General Manager.

Miscellaneous

• To attend and contribute to Department meetings, Morning meetings and weekly function sheet meetings.
• To ensure that all Accommodation employees are wearing the correct uniform, which should be clean and in good repair.

General Duties

• To attend any meetings or training sessions/courses as required by Management.
• To assist fellow employees to perform similar or related jobs as and when necessary.
• To ensure guest satisfaction by performing such duties as attending to their requests and enquiries courteously and efficiently and accepting changes or additions in work hours which are necessary for the maintenance of uninterrupted service to Hotel Guests and Patrons.
• To clean and maintain the work area, materials and equivalent, to report defective materials and equipment to superior.
• To be fully conversant with: Hotel Fire, Bomb and Emergency Procedures Hotel and Company Security Procedures Hotel Health & Safety Policy and Procedures Hotel Facilities and Attractions Hotel Standards of Operation and Departmental Procedures Current Licensing Procedures Methods of Payment accepted by the Company Short and Long-term Marketing Promotions.
• To continuously endeavour to improve the knowledge of the job.
• To undertake any reasonable request made by Management.
• To be flexible in your role and the hours you work.
• To continuously build and maintain relationships with clients and colleagues in every department.
• To promote and sell the hotel products & services and have full knowledge of them.
• Adherence to all Hotel and where appropriate financial and sales policies.
• To work duty management shifts if required.

HEALTH & SAFETY

• To rigidly follow and observe all hygiene standards, rules on smoking and comply with hotel policy regarding uniform. To ensure that reasonable care is taken for health and safety of yourself, other employees, guests and any other person on the premises.
• To keep your work area tidy and safe and report any hazard, accident, loss or damage to management.
• To be aware of trained first-aid personnel on the premises and the location of first aid box/fire extinguishers and alarms.
• To observe all safety rules and procedures, including those laid down in the Health & Safety Statement.

Perks and Benefits of working at Mount Wolseley Hotel, Spa & Golf Resort

• Very competitive hourly wage.
• PRSA pension scheme.
• Career progression opportunities across the Windward group.
• Employee Assistance Programme.
• Digital Wellness Programme.
• Complimentary, high quality meals on duty including breakfast, lunch & dinner.
• Complimentary barista-style coffee.
• Discounted room & dining rates in Windward properties for you as well as friends and family.
• Refer-a-friend scheme.
• Training and development opportunities dedicated to your development.
• Employee awards & staff recognition scheme including employee of the month, long service awards, team recognition days and random treat days.

About Windward Management

Mount Wolseley Hotel, Spa & Golf Resort is managed by Windward Management. Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.

About The Company

Since its inception in 2007, Windward Management Limited has built a reputation for excellence in hotel management. With headquarters in Dublin, the company provides tailored solutions for hotel owners, including operations, marketing, and financial management. Windward's team is driven by a passion for delivering exceptional guest experiences while ensuring each property achieves its full potential. Recognized for its dedication to innovation and operational success, the company is equally committed to investing in its people. Professionals joining Windward Management will become part of a supportive and dynamic environment, with abundant opportunities to grow and excel within a thriving sector.

Company Culture

At Windward Management, people are at the heart of success. The company nurtures a culture rooted in respect, collaboration, and a shared commitment to excellence. Employees are empowered to innovate and contribute to meaningful outcomes while enjoying a strong focus on work-life balance. Windward fosters professional growth through tailored development opportunities, ensuring each team member can achieve their career aspirations. This positive, inclusive workplace values individual contributions, encourages open communication, and celebrates success collectively. For hospitality professionals seeking a rewarding career in an environment where their efforts truly matter, Windward Management offers an exceptional opportunity to thrive.

Company Benefits

Competitive salaries are complemented by a supportive work environment that prioritizes work-life balance and career development. Team members benefit from opportunities to learn, grow, and advance in their careers, with access to mentoring and professional training programs. The company places a strong emphasis on employee well-being, fostering a culture of mutual respect and collaboration. For candidates looking for a career that combines growth, fulfillment, and an opportunity to make an impact, Windward Management provides an ideal platform.

Salary

Starting from €35,000.00 per year