Accommodation Assistant

SeeMe Hired Ltd; Leinster; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Meals on duty

Employee Assistance Program

Complimentary parking

Job summary

Ballymascanlon Hotel & Golf Resort is looking for experienced Accommodation Assistants to join their team. This four-star property, set on 130 acres of parkland, emphasizes maintaining excellent standards of cleanliness and providing professional guest service.

The role requires cleaning guest rooms and public areas while adhering to safety protocols. Employee benefits include meals on duty and various discounts.

Qualifications

• Experience in maintaining cleanliness in a hotel environment.
• Ability to handle guest requests professionally.
• Knowledge of safety and handling protocols.

Responsibilities

• Clean guest bedrooms and bathrooms to a high standard daily.
• Maintain cleanliness in public areas and restrooms.
• Handle linen and equipment following health and safety protocols.

Job description

Accommodation Assistant

Ballymascanlon Hotel& Golf Resort is currently recruiting for experienced Accommodation Assistants to join the Team.

The Ballymascanlon House is a four-star property set on 130 acres of beautiful parkland, this impressive Victorian House forms the heart of this Hotel. It is one of the most remarkable historical estates in Ireland dating back to 833 A.D.

Main duties and responsibilities

• Maintains excellent standards of cleanliness throughout the hotel.

• Clean guest bedrooms and bathrooms to a high and consistent level daily.

• To deal with all guests requests in a professional and timely manner

• To sign out any keys or equipment you receive for your shift.

• Your daily assignment may include maintaining public areas and public restrooms, in which case the public areas protocols must be strictly followed, including proper announcement of entering facilities and use of correct signage.

• Your daily assignment may include servicing stay over rooms, in which case, the stayover protocol must be strictly followed.

• Your daily assignment may include cleaning of rooms from which guests have departed, in which case the departures protocol must be strictly followed.

• Your daily assignment may include transferring linen to and from storage, in which case all laundry protocols must be strictly followed.

• Your daily assignment may include lifting, moving and carrying of linen, furniture, or equipment, in which case all manual handling and health and safety protocols must be strictly followed.

• To gather your trolley and/or needed supplies and equipment in an organised fashion.

• To double check that you have the right chemicals, equipment and personal protective equipment required for the task at hand.

• To ensure that your work areas are kept clean at all times. It is crucial that trolleys do not block corridors or cause obstructions in public areas.

• To ensure that corridors are maintained in a clear and clean manner at all times, including draping of room service trays, removal of trays and glassware, and ensuring fire exits are always kept clear.

• To continuously communicate with your manager or supervisor, to ensure guests’ needs remain priority.

• To immediately report any request or feedback from a guest to your department supervisor or department manager.

• To ensure that all lost property is handed to the department supervisor or department manager at the end of each shift.

• To re-stock your trolley at the end of shift.

• To return and sign back in any keys at the end of the shift. Keys should never leave the hotel.

About the role

Employee Benefits:

• Meals on duty

• Refer a Friend Program

• Employee Assistance Program

• Employee Recognition Awards

• Team Member Accommodation & F&B discounts in Windward Management properties

• Complimentary parking

References:

• All employment offers made are subject to a valid work permit and us receiving a satisfactory reference

About Windward Management

Ballymascanlon Hotel & Golf Resort is managed by Windward Management. Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.

About the company

Windward Management Limited is a trusted leader in hospitality management, renowned for delivering operational excellence and exceptional guest experiences. Established in 2007 and headquartered in Dublin, the company specializes in managing hotels across Ireland, blending strategic expertise with personalized service. With a strong commitment to innovation, employee development, and quality, Windward Management offers an exciting opportunity for professionals passionate about making a meaningful impact in the hospitality industry.