Reservations Agent — Guest Experience & Bookings

Hospitaliti; Killarney; On-site; EUR 26,000 - 36,000; Full time

Benefits offered by this job

Competitive salaries

Discounts on Hotel Stays

Discounts on Dining & Spa

Meals on Duty

Free Coffee on Duty

Job summary

O'Donoghue Ring Collection in Killarney is seeking an experienced Reservations Agent. You will handle reservations for the hotel collection by email and phone, check availability, and liaise with departments to fulfill guest requests.

The role requires a proactive, customer-focused individual with excellent English. Join a team-focused environment with competitive salaries, staff discounts on stays across the collection, and meals on duty.

Qualifications

• Fluent written and spoken English required.
• Previous experience in a related role is advantageous.

Responsibilities

• Process reservation bookings for hotels via email and phone.
• Investigate no-shows with Reception desks.
• Maximise sales opportunities and updates on availability.
• Communicate guest requests to all hotel departments.

Skills

Fluent English

Customer care

Organised

Teamwork

Tools

Reservations system

Job description

O'Donoghue Ring Collection in Killarney is seeking an experienced Reservations Agent. You will handle reservations for the hotel collection by email and phone, check availability, and liaise with departments to fulfill guest requests.

The role requires a proactive, customer-focused individual with excellent English. Join a team-focused environment with competitive salaries, staff discounts on stays across the collection, and meals on duty.