Experienced Hotel Reservations Agent

The Grand; Dublin; Híbrido; EUR 26.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Complimentary parking on site

Arena Fitness Gym access

Staff discounts across FBD HotelsGroup

Taxsaver Scheme & Cycle to Work

Refer a Friend bonus

Colleague Dry Cleaning Service

Descripción de la vacante

Grand Hotel Malahide seeks a Reservations Agent to join the Sales & Reservations team. The role involves supporting reservations, ensuring excellent customer service and adhering to SOPs.

You will operate in a busy hotel environment, manage inventory and rate codes, collaborate with managers, and help maximise occupancy across both properties within the FBD Hotels Group.

Formación

• Previous experience in a similar hotel reservations role.
• Strong accuracy and attention to detail.
• Ability to prioritise in a fast-paced environment.
• Excellent organisational and communication skills.
• Work well in a team and use initiative.

Responsabilidades

• Support reservation agents with reservations and enquiries.
• Adhering to hotel SOPs and company policies.
• Ensure the highest level of customer service at all times.
• Contributing to yield management to maximise occupancy.
• Assisting in maintaining inventory control for rooms.
• Utilising CMS, OTA extranets and channel manager for rate loading and guest communications.
• Assisting Manager with departmental reporting for both properties.
• Managing rate codes and day-to-day department operations.

Conocimientos

Administration

Reservations

Attention to Detail

Fast-Paced

Independent Thinker

Descripción del empleo

The iconic four-star Grand Hotel Dublin in the heart of Malahide, is a unique seaside retreat while also being convenient to the attractions of Dublin City Centre, just 15 minutes from Dublin International Airport and 5 minutes from the M50/M1 motorways.Featuring 201 luxurious bedrooms decorated in a contemporary yet classic style with many boasting stunning sea views.Experience dining at Coast, the Grand Hotel’s seafront restaurant, showcasing the very best of fresh, local produce. Discover T

The iconic four-star Grand Hotel Dublin in the heart of Malahide, is a unique seaside retreat while also being convenient to the attractions of Dublin City Centre, just 15 minutes from Dublin International Airport and 5 minutes from the M50/M1 motorways.Featuring 201 luxurious bedrooms decorated in a contemporary yet classic style with many boasting stunning sea views.Experience dining at Coast, the Grand Hotel’s seafront restaurant, showcasing the very best of fresh, local produce. Discover T

Skills and attributes

• Administration
• Fast-Paced, Independent Thinker
• Reservations
• Attention to Detail

Description

Reservations Agent – 4* Grand Hotel, Malahide - experienced applicants only

Part of the FBD Hotels & Resorts group, the iconic four-star Grand Hotel is looking for a Reservations Agent to join our Sales & Reservations team.

Main Responsibilities will include:

• Supporting reservation agents with individual reservations/enquiries
• Adhering to hotel SOPS and company policies
• Ensure the highest level of customer service at all times
• Contributing to yield management to achieve accommodation targets and maximum occupancy in both hotels.
• Assisting in maintaining accurate inventory control for rooms
• Utilising the hotel direct CMS, OTA extranets and channel manager for the purpose of rate loading, guest communications and post stay feed back
• Assisting Manager with departmental reporting for both properties
• Managing rate codes, group booking platform and systems utilisation
• Supporting Departmental Manager with day to day running of department for both properties.

The ideal candidate will have: Previous experience in a similar role in a hotel environment

• Ability to prioritize in a fast-paced environment
• Accuracy & strong attention to detail
• Flexibility in day-to-day job demands
• Excellent organisational and communication skills
• Work well within a team environment and also be able to use own initiative

Perks of Joining the Team:

• Complimentary parking on site
• Free use of Arena Fitness Gym
• Staff, family & friends discounts across the FBD Hotels Group
• FBD Insurance 15% Discount
• Taxsaver Scheme & Cycle to Work Scheme
• Cash Saving Scheme – Save as You Earn
• Refer a Friend bonus scheme
• Colleague Discounted Dry Cleaning Service

On-site Gym or Fitness Discounts

Flexible Schedules

Professional Development + Growth

EAP (Employee Assistance Programme)

Staff Discounts

Professional Coaching

Team Bonding Events

Opportunities for Advancement

Great Location

Work/Life Balance

Employee Recognition

Employee Referral Bonus

Free onsite parking

Learning and Development opportunities

E-Learning and Development opportunities

The Grand Hotel Malahide is an Equal Opportunity Employer