5-Star Resort Reservations Specialist

Castlemartyr Resort; Castlemartyr; On-site; EUR 25,000 - 35,000; Full time

Job summary

Castlemartyr Resort in East Cork invites applications for the role of full time Reservations Agent. The successful candidate will ensure reservations are processed in a pleasant, professional, and efficient manner under the direction of the Management Team.

As part of the Castlemartyr team, you will be operating in exciting, fast-paced quality service outlets. This is a great opportunity to grow and develop a career within a luxury 5-Star resort.

Qualifications

• Previous front office/ reservations experience (1 year)
• Positive personality with a passion to succeed.
• Fluent written and spoken English.

Responsibilities

• To help the reservation department reach predetermined targets, while at all times ensuring that the defined 5* standards are implemented and adhered to.
• To ensure that all guests / staff receive the highest levels of service standards, courtesy and professionalism at all times.
• To communicate effectively with guests and potential guests in a professional manner.
• To ensure you have extensive knowledge of the hotel facilities, bedroom categories, rates, services, menu content etc and of local amenities, transport and places of interest to ensure that you can respond fully to any guest enquiries accurately.

Skills

Front office experience

Reservations experience

Fluent English

Customer service

Self-motivated & organized

Job description

Castlemartyr Resort in East Cork invites applications for the role of full time Reservations Agent. The successful candidate will ensure reservations are processed in a pleasant, professional, and efficient manner under the direction of the Management Team.

As part of the Castlemartyr team, you will be operating in exciting, fast-paced quality service outlets. This is a great opportunity to grow and develop a career within a luxury 5-Star resort.