Reservations Assistant

Temple Bar Hotel Dublin; Dublin; On-site; EUR 26,000 - 38,000; Full time

Benefits offered by this job

Staff Food: Complimentary meals during

Employee Assistance Program: Access to

Staff Discount: Discounts on stays

Job summary

Temple Bar Hotel Dublin is seeking a dedicated Reservations Assistant to join our team at our four-star property in the heart of the city. You will manage all reservations and group bookings, maximising revenue opportunities while delivering high levels of customer care.

Key duties include liaising with Revenue Manager to optimise occupancy, handling inquiries promptly, and coordinating with Front Office and other departments to meet guest needs.

Qualifications

• Experience as Reservations Assistant or Senior Receptionist in a Four Star property in Ireland.
• Experience using Opera Cloud software.
• Strong leadership and communication skills.
• Excellent organizational and time management abilities.

Responsibilities

• Maximise bedroom occupancy and revenue in liaison with Revenue Manager and Reservations Supervisor.
• Handle group bookings, rates, deposits and contracts; manage cut-off dates.
• Respond to inquiries promptly in line with hotel policies and rate structure.
• Collaborate with Front Office and other departments to fulfill guest requests.
• Attend daily operations and revenue strategy meetings and ensure GDPR compliance.

Skills

Reservations experience

Opera Cloud

Leadership

Communication

Organization

Time management

Tools

Opera Cloud

Job description

Temple Bar Hotel Dublin is seeking a dedicated and enthusiastic Reservations Assistant to join our team at our unique four-star property, located in the heart of the city.

As the Reservations Assistant you will be accountable for all individual reservations and ad hoc group bookings for the property, ensuring at all times that all sales opportunities are yielded and maximized. To provide the highest level of customer care and attention to detail to ensure no business opportunities are lost for the property.

You will manage all guest issues and ensure response to all queries and recommend ways to increase revenue. To be fully aware of all Hotel facilities and services available and to use all opportunities available to promote these.

To respond to all reservations enquiries in a timely and efficient manner in line with the Hotel’s policies and rate structure, according to the standards in place.

Key Duties & Responsibilities

• In liaison with the Revenue Manager & Reservations Supervisor to maximize bedroom occupancy and revenue
• Understand the competitive market place and implement approaches to ensure the property stays ahead of trends in the local mark
• To liaise with the Revenue Manager to Compile weekly / monthly forecasts
• Make reservations and enter information into the PMS as necessary
• Compile weekly Group and VIP list for distribution to all departments
• Support with group blocks, including organizing reservations and rates, responding to special requests for rooms and rates, and managing cut off dates, deposits and contracts
• Verifying commissions by ensuring all stays are invoiced correctly
• Follow through on no-show and late cancellation charges and ensure that all third party channels and CRS are updated accordingly
• Work closely with Front Office and other departments to ensure guests requests or package items are fulfilled by the appropriate department
• To attend daily operations meetings, revenue strategy & business review meetings and monthly HOD meetings as required
• Resolve guest complaints and implement changes to prevent future issues
• Monitor quality assurance program scores and guest feedback. Take corrective action when necessary
• Ensure all property policies and procedures are fully implemented in department, including health and safety guidelines and GDPR
• To be aware of all reservation procedures and assist with reception duties when and if required
• Maintaining quality service by establishing and enforcing organization standard
• Creating an environment which promotes employee morale and encourages the team to have pride and commitment in their area of work
• To comply with statutory and legal requirements for Health & Safety, Fire, Hygiene, Licensing and Employment, ensuring that members of the team are trained and aware of these responsibilities
• Maintain a clean and neat appearance and work area at all times, business attire

Requirements

• Previous experience as a Reservations Assistant or Senior Receptionist role within a four star property in Ireland
• Experience using Opera Cloud
• Strong leadership and communication skills
• A passion for delivering memorable guest experiences
• Excellent organizational and time management abilities

Working With Us Provides The Following Benefits To You

• Staff Food: Complimentary meals during shifts
• Employee Assistance Program: Access to confidential support services for personal and professional well-being
• Staff Discount: Discounts on food, beverages, and stays across our global Ascott portfolio

About Us

Temple Bar Hotel is a brand of The Ascott Limited and it is certified as a Great Place to Work. The Ascott Limited Ireland Corporate Office is & management company/support office for The Ascott Limited's portfolio in Europe.

At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.

A trusted hospitality company, Ascott's presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascot Stal Rewards (ASR), Ascot's loyalty programme, members enjoy exclusive privileges and offers at participating properties.

Intentional spacing

Trading as: Temple Bar Hotel Dublin managed by The Ascott Limited

Skills

Opera Cloud Sales Reservations People Management