Representative - Inside Sales

CSS; Ireland; On-site; EUR 28,000 - 40,000; Full time

Job summary

CSS is seeking an Inside Sales Representative to engage with existing customers and boost sales of the company’s products and services. The role focuses on proactive selling, order creation, and up-selling to enhance the customer buying experience.

You will collaborate with outside sales to ensure targets are met, support order fulfillment, and drive continuous process improvements. Strong communication, multitasking, and team collaboration are essential.

Qualifications

• High School Degree or Equivalent required; Bachelor’s degree preferred.
• Requires knowledge and experience in sales and sales administration; 2–4 years.
• Familiar with Microsoft Office and basic computer skills.
• Ability to perform multiple tasks simultaneously in a team environment.
• Clear verbal and written communication with attention to detail.
• Ability to prospect and market concepts to existing and potentially new accounts.
• Take action and solve a range of problems independently with supervision.
• Willingness to travel 0–25%.

Responsibilities

• Obtains orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and delivery dates.
• Increases orders by suggesting related items, explaining features, and checking customer history.
• Owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts.
• Identifies ways for continuous improvement of processes.
• Prepares, generates, and follows up on quotations to secure orders or determine reasons for loss.
• Reviews open customer order reports and actions items at risk of missing delivery dates.
• Maintains distribution system backorder reports and customer expediting notices.
• Reports industry trends, competitive pricing and customer feedback to management.

Skills

Sales experience

Customer service

Multitasking

Teamwork

Communication

Attention to detail

Prospecting

Market concepts

Problem solving

Independent work

Travel flexibility

Education

High School Diploma

Bachelor's degree preferred

Tools

Microsoft Office

Job description

As a Representative - Inside Sales, you will interact with existing customers, to increase sales of the Company's products and/or services. You will obtain, create, and up-sell orders, creating customer satisfaction and adding value to the customer's buying experience. You will focus on proactive selling techniques to add business or expand current book of accounts. You will collaborate with outside sales to ensure goals are being met.

Responsibilities:

• Obtains orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates.
• Increases orders by suggesting related items, explaining features, and checks customer’s buying history.
• Owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts.
• Identifies ways for continuous improvement of processes.
• Prepares, generates, and follows up on verbal or written quotations to secure orders, or determine reason for loss of order.
• Reviews open customer order reports and takes action on open items, including those items that may be at risk in meeting customer’s promised delivery date.
• Maintains distribution system backorder report, associated customer expediting report and notices, and customer notification.
• Reports industry trends, competitive pricing and customer feedback to management.

Qualifications:

• High School Degree or Equivalent required;Bachelors’ degree preferred
• Requires knowledge and experience in sales and sales administration; still acquiring higher level knowledge and skills, however fully competent and productive professional contributor (2-4 years)
• Familiar with Microsoft Office, and ability to perform basic computer skills
• Ability to perform multiple tasks simultaneously
• Working in team environment
• Communicate clearly, both verbally and in written form
• Attention to detail
• Ability to prospect and market concepts to existing and potentially new accounts
• Take action and solve a range of problems that may be difficult but are not typically complex
• Identify and define problems and possible solutions independently; chooses among existing solutions
• Ability to work independently with general supervision
• Ability to travel 0% - 25%