Remote Technical Support Engineer – Solar & Battery

EcoFlow; Ireland; Remote; EUR 48,000 - 76,000; Full time

Job summary

EcoFlow is seeking an associate-middle level Technical Service Engineer to provide after-sales technical support for our portable power products. This role is full-time and 100% remote from Ireland, requiring strong English communication and a customer-focused mindset.

You will interact via Chat and Hotline, collaborate with key accounts and sales teams, and document technical materials and feedback for product iteration.

Qualifications

• 3+ years of experience as a technical service engineer, preferably in solar panels, power storage, or batteries.
• Electrical engineering degree preferred.
• Fluent English; Mandarin and other European languages are a plus.
• Customer oriented with strong service mindset.
• Proficient in MS Word, Excel, Visio and related tools.
• Self-driven, prudent, patient and able to work independently.
• Able to work well under pressure and be a self-starter.

Responsibilities

• Provide after-sales technical support for EcoFlow products via Chat, Hotline and online channels.
• Maintain good relationships with EcoFlow key accounts and collaborate with sales channels.
• Record product solution decks and technical materials for service and promotion.
• Collect and record product feedback and suggest iterations.
• Complete customer service tickets and document work details.
• Proactively handle other workplace challenges.

Skills

Fluent English

Mandarin a plus

Customer focus

Independent worker

Education

Electrical engineering degree (preferred)

Tools

MS Word

Excel

Visio

Job description

EcoFlow is seeking an associate-middle level Technical Service Engineer to provide after-sales technical support for our portable power products. This role is full-time and 100% remote from Ireland, requiring strong English communication and a customer-focused mindset.

You will interact via Chat and Hotline, collaborate with key accounts and sales teams, and document technical materials and feedback for product iteration.