Technical Support Engineer

EcoFlow; Ireland; Remote; EUR 48,000 - 76,000; Full time

Job summary

EcoFlow is seeking an associate-middle level Technical Service Engineer to provide after-sales technical support for our portable power products. This role is full-time and 100% remote from Ireland, requiring strong English communication and a customer-focused mindset.

You will interact via Chat and Hotline, collaborate with key accounts and sales teams, and document technical materials and feedback for product iteration.

Qualifications

• 3+ years of experience as a technical service engineer, preferably in solar panels, power storage, or batteries.
• Electrical engineering degree preferred.
• Fluent English; Mandarin and other European languages are a plus.
• Customer oriented with strong service mindset.
• Proficient in MS Word, Excel, Visio and related tools.
• Self-driven, prudent, patient and able to work independently.
• Able to work well under pressure and be a self-starter.

Responsibilities

• Provide after-sales technical support for EcoFlow products via Chat, Hotline and online channels.
• Maintain good relationships with EcoFlow key accounts and collaborate with sales channels.
• Record product solution decks and technical materials for service and promotion.
• Collect and record product feedback and suggest iterations.
• Complete customer service tickets and document work details.
• Proactively handle other workplace challenges.

Skills

Fluent English

Mandarin a plus

Customer focus

Independent worker

Education

Electrical engineering degree (preferred)

Tools

MS Word

Excel

Visio

Job description

• EcoFlow was born out of the dream of a group of battery engineers in 2017. Amid the global transition towards renewable energy, we lead the way forward with industry-leading portable power products, solar technology, and smart home energy solutions.
• EcoFlow Europe is now actively participating in the innovation of residential energy storage and use technology, bringing Smart, Flexible and Reliable residential power solutions to thousands of homes.

Our Vision:

Our vision is to power a new world. It's a call to the future—an aspirational, technology-driven, eco-friendly future shared by everyone.

Our Mission:

Our mission from day one is to provide smart and eco-friendly energy solutions for individuals, families, and society at large. We are, were, and will continue to be a reliable and trusted energy companion for users around the world.

Your career with us:

At EcoFlow, we are all innovators with a diverse set of backgrounds, skill sets, interests and needs, united in the mission to Power a New World. Here, you will:

• Find reliable peers, savvy mentors and see new career perspectives;
• Meet new challenges, solution possibilities and chances to show yourself;
• See wider, grow faster and to be outstanding.

We're now looking for an associate-middle level Technical Service Engineer - Hotline, this position is full-time and 100% remote from Ireland.

• Responsible for providing after-sales technical support of products for all EcoFlow product series via Chat, Hotline and other online channels;
• Maintain good relationships and work closely with EcoFlow key accounts and sales channels, collaborate with internal resources to ensure technical problems from delivery channels are appropriately solved;
• Record EcoFlow Product Solution decks and respective technical materials for product promotion and after-sales service related uses;
• Stay tuned for industry trends, collect and record EcoFlow product technical feedback and product iteration suggestions for EcoFlow;
• Complete customer service ticket entry and record the work details;
• Proactively manage other challenges at work.

Your profile includes:

• 3+ years of previous working experience as technical service engineer ideally for solar panels, power storage, batteries electrical tools companies;
• Electrical engineering degree is preferred;
• Fluent English - proficiency in Mandarin and additional European languages is a plus;
• Customer oriented and strong service mindset;
• Proficient in using tools such as MS Word, Excel, Visio etc;
• Self-driven, prudent, patient, able to work independently;
• Work well under pressure and is a self starter.

What we offer:

• Competitive salary package and performance based bonus;
• An environment focused on merit that enables professional growth and skills development;
• A positive and warm team with transparent information transferring.

Why EcoFlow:

"EcoFlow is among a number of tech startups that have a particular strength that can make them competitive on the global stage."----Bloomberg

"The EcoFlow BLADE represents a new generation of mowers that dispense with the need for an electronic fence."----The Wall Street Journal

"The product was impressively well designed back then and the company’s products have only gotten better."----Forbes

We are looking forward to you joining our team!

Website:

https://www.ecoflow.com/

Social Media:

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