Remote Service Engineer - Solar PV UK & Ireland

GoodWe; Ireland; Remote; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Diverse international team

Professional development

Flat hierarchies

Meaningful work

Job summary

GoodWe is seeking a Service Engineer for the UK & Ireland region. The role is remote in Ireland, joining a technically skilled team focused on Level 2 support, training, and regional collaboration to sustain growth and high customer loyalty.

You will train Level 1 teams, troubleshoot with distributors and installers, and work closely with R&D and service HQ to keep service quality top-notch. English fluency and travel readiness are essential.

Qualifications

• Bachelor’s degree or equivalent certification in electrical engineering or related field.
• Fluent in English; additional European languages are a plus.
• Minimum 3 years in technical support or engineering environment.

Responsibilities

• Support Level 2 technical support and assist Level 1 teams.
• Provide remote and on-site training to distributors and installers.
• Collaborate with regional teams in the UK, Ireland, and Europe.
• Analyse issues and escalate to Level 3 when needed.
• Drive service improvements and KPIs to boost customer satisfaction.
• Travel as required and maintain customer relations.

Skills

Cross-border collaboration

Customer service mindset

Fluent English

Willingness to travel

Strong problem-solving skills

Education

Bachelor’s degree in Electrical Engineering

Professional certification in related field

Job description

GoodWe is seeking a Service Engineer for the UK & Ireland region. The role is remote in Ireland, joining a technically skilled team focused on Level 2 support, training, and regional collaboration to sustain growth and high customer loyalty.

You will train Level 1 teams, troubleshoot with distributors and installers, and work closely with R&D and service HQ to keep service quality top-notch. English fluency and travel readiness are essential.