Remote Tech Support Specialist (Ireland)

Concentrix; Leinster; Remote; EUR 34,000 - 38,000; Full time

Benefits offered by this job

Employee Discounts

Wellness Programme

Gym discounts

Workplace pension

Health Insurance

Life Insurance and income protection

Employee Assistance Program (EAP)

Employee Stock purchase plan (ESPP)

Job summary

Concentrix in Ireland is hiring a Technical Support Advisor to handle B2B customer service for Netgear products. This full-time role offers two rotational shifts and a base salary from €34,000 to €38,000 by year 3, with a work-from-home setup in Ireland.

The ideal candidate will have IT knowledge, strong communication, and time-management skills to resolve complex NAS, Switching, Routing, Wireless and Security issues for business customers.

Qualifications

• Fluent in LANGUAGE and English, both Oral and Written.
• A good mix of IT knowledge and customer service skills are essential.
• Excellent communication skills.
• Proven time management skills and ability to work under time pressures.
• Fantastic team spirit and focus on customer satisfaction.
• Comfortable private workspace at home with direct Wi-Fi and minimum 10 Mbps broadband.

Responsibilities

• Provide excellent B2B customer service on behalf of Netgear through calls, chat & emails.
• This team deals with the most technical and complex queries.
• Types of queries: NAS, Switching, Routing, Wireless and Security devices issues.
• Types of customers: small businesses, technicians, business owners or managers with connection issues.
• Dealing with complex issues investigations.
• Working to targets such as Customer satisfaction surveys

Skills

IT knowledge

Customer service

Excellent communication

Time management

Team spirit

Private home workspace

Tools

Routers

TCP/IP

Firewalls

LAN

Job description

Concentrix in Ireland is hiring a Technical Support Advisor to handle B2B customer service for Netgear products. This full-time role offers two rotational shifts and a base salary from €34,000 to €38,000 by year 3, with a work-from-home setup in Ireland.

The ideal candidate will have IT knowledge, strong communication, and time-management skills to resolve complex NAS, Switching, Routing, Wireless and Security issues for business customers.