Networking Support Engineer - 24/7 On-Call

Nexthop Systems Inc; Dublin; In loco; EUR 70.000 - 110.000; Tempo pieno

Descrizione del lavoro

Nexthop AI is seeking an experienced technical support engineer in Dublin to deliver exceptional customer experiences across chat, phone, and web. You will troubleshoot complex networking environments, collaborate with software and hardware teams, and contribute to continuous improvement while participating in a 24/7 on-call rotation.

Applicants should have a Bachelor’s degree in a related field, 5+ years in technical support, and deep knowledge of BGP, OSPF, VXLAN, NOS (IOS/IOS-XR/EOS/Junos)

Competenze

• Bachelor’s degree in Computer Science, Software Engineering, Electrical Engineering or a related field.
• Minimum 5 years of experience in technical support roles.
• Proficient in networking protocols (BGP, OSPF, VXLAN) and data center technologies.
• Experience with network OS software (IOS, IOS-XR, EOS, Junos) and DevOps in cloud environments.

Mansioni

• Deliver exceptional customer experiences with timely and effective support.
• Troubleshoot complex and dynamic customer environments, diagnosing and resolving issues.
• Maintain clear communication with customers and internal teams.
• Develop deep product expertise and understanding of customer usage patterns.
• Collaborate with Software and Hardware Engineering to diagnose issues and implement resolutions.
• Respond to inquiries across chat, phone, and web channels.
• Meticulously track cases and prioritize by urgency.
• Provide timely workarounds and resolutions adhering to SLAs.
• Track and report metrics for continuous improvement.
• Be part of on-call rotation for 24/7 support coverage.

Conoscenze

Problem solving

Customer empathy

On-call / incident response

DevOps experience

Cloud networking

Formazione

Bachelor’s degree in Computer Science / Software Engineering / Electrical Engineering or related

Strumenti

IOS

IOS-XR

EOS

Junos

SONiC

Open source OS

Descrizione del lavoro

Nexthop AI is seeking an experienced technical support engineer in Dublin to deliver exceptional customer experiences across chat, phone, and web. You will troubleshoot complex networking environments, collaborate with software and hardware teams, and contribute to continuous improvement while participating in a 24/7 on-call rotation.

Applicants should have a Bachelor’s degree in a related field, 5+ years in technical support, and deep knowledge of BGP, OSPF, VXLAN, NOS (IOS/IOS-XR/EOS/Junos)