Technical Support Advisor

Concentrix; Leinster; Remote; EUR 34,000 - 38,000; Full time

Benefits offered by this job

Employee Discounts

Wellness Programme

Gym discounts

Workplace pension

Health Insurance

Life Insurance and income protection

Employee Assistance Program (EAP)

Employee Stock purchase plan (ESPP)

Job summary

Concentrix in Ireland is hiring a Technical Support Advisor to handle B2B customer service for Netgear products. This full-time role offers two rotational shifts and a base salary from €34,000 to €38,000 by year 3, with a work-from-home setup in Ireland.

The ideal candidate will have IT knowledge, strong communication, and time-management skills to resolve complex NAS, Switching, Routing, Wireless and Security issues for business customers.

Qualifications

• Fluent in LANGUAGE and English, both Oral and Written.
• A good mix of IT knowledge and customer service skills are essential.
• Excellent communication skills.
• Proven time management skills and ability to work under time pressures.
• Fantastic team spirit and focus on customer satisfaction.
• Comfortable private workspace at home with direct Wi-Fi and minimum 10 Mbps broadband.

Responsibilities

• Provide excellent B2B customer service on behalf of Netgear through calls, chat & emails.
• This team deals with the most technical and complex queries.
• Types of queries: NAS, Switching, Routing, Wireless and Security devices issues.
• Types of customers: small businesses, technicians, business owners or managers with connection issues.
• Dealing with complex issues investigations.
• Working to targets such as Customer satisfaction surveys

Skills

IT knowledge

Customer service

Excellent communication

Time management

Team spirit

Private home workspace

Tools

Routers

TCP/IP

Firewalls

LAN

Job description

Job Title

Technical Support Advisor

Experience The Power Of a Game-changing Career

If you’re a proactive action-taker and solution-finder with a keen eye for detail and a high level of integrity, this may be the right role for you.

• Rate of Pay: Starting salary of € 34,000 increasing to € 38,000 by year 3
• Hours of work: Full-time permanent position working on 2 rotational shifts: Monday to Friday – Early shift 8am – 4:30pm / Late shift 8:30am – 5pm. You will be contracted to 40 - hours paid production.
• Location: permanent work at home opportunity that requires you to be based in Ireland.

Role Responsibilities

• Provide excellent B2B customer service on behalf of Netgear through calls, chat & emails.
• This team deals with the most technical and complex queries.
• Types of queries: NAS, Switching, Routing, Wireless and Security devices issues.
• Types of customers: always at a B2B level - small businesses, technicians, business owners or managers – who have connection issues using Netgear products.
• Dealing with complex issues investigations.
• Working to targets such as Customer satisfaction surveys

Your qualifications

• Fluent in LANGUAGE and English, both Oral and Written.
• A good mix of both IT knowledge and customer service skills are essential.
• Excellent communication skills.
• Proven time management skills and ability to work under time pressures.
• Fantastic team spirit and mentality with a focus on customer satisfaction.
• Comfortable private workspace at home with direct Wi-Fi connections with minimum broadband speeds of 10mbps

Preferred

• Any IT certification or equivalent qualification is desirable and relevant technical or call center experience will also be taken into consideration.
• Experience of supporting customers in a contact center environment is desirable.
• Familiarity with Routers, TCP/IP, Firewalls, LAN and other network technologies would be a distinct advantage.

What’s In It For You

• A competitive salary of € 34,000 increasing to € 38,000 by year 3
• Employee Discounts
• Wellness Programme
• Gym discounts
• Workplace pension
• Health Insurance
• Life Insurance and income protection
• Employee Assistance Program (EAP)
• Employee Stock purchase plan (ESPP)

Equal Opportunity and Inclusion

Concentrix is an equal opportunity employer.

Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Eligibility to work

In accordance with the Irish law, only applicants who are legally authorised to work in Ireland will be considered for this position.