Hybrid Network Support Engineer - Global Roaming Expert

Verizon

Limerick

Hybrid

EUR 50,000 - 70,000

Full time

9 days ago

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Job summary

Verizon is seeking a Technical Support Engineer in Ireland to provide best-in-class customer experience and specialised technical support within the Global Roaming and New Revenue Generation Organisation. You will research and implement solutions, support employees, and develop training to improve usage of hardware and software.

The role requires a Bachelor’s degree in a technical field, experience with networking components, and a valid right to work in Ireland.

Qualifications

Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical discipline.
Experience with network components including Routing and Switching, VoIP, Unified Communications, and Telephone Systems.
Valid right to work in Ireland; sponsorship not available for this role.

Responsibilities

Analyzing and reviewing system, software, and hardware functionality to verify issues and resolve where possible.
Answering and responding to employee inquiries regarding technical support including software, hardware, systems, or other products.
Developing training materials and procedures to ensure proper use of company hardware and software.
Evaluating software and hardware and recommending improvements or upgrades to existing technology.
Developing equipment set-up instructions to provide employees with proper installation and support throughout the process.
Diagnosing, identifying, troubleshooting, correcting, and advising on escalated technical issues on employees' computer systems or mobile devices.
Managing tickets and customer interactions to a very high level of customer service and support.