Network Support Specialist

Russell Tobin; Kildare; On-site; EUR 17,000 - 25,000; Full time

Job summary

Keen to grow in a hands-on IT operations role, Russell Tobin seeks a Network Support Specialist for a 24/7 enterprise environment in Leixlip, Co. Kildare. This entry-level position focuses on 1st/2nd line network support, fault isolation, and routine maintenance to ensure continuous service.

The role emphasizes hands-on Cisco networking experience, reliability in a fast-paced setting, and collaboration with global IT teams. 4 days on/4 days off shifts, immediate start, onsite in Ireland.

Qualifications

• Minimum 1 year of experience in Network Support or IT Infrastructure Support.
• Strong understanding of networking concepts and troubleshooting.
• Hands-on knowledge of Cisco switches and routers.
• Experience with LAN/WLAN troubleshooting and incident handling.

Responsibilities

• Provide 1st and 2nd Line network and infrastructure support.
• Troubleshoot network connectivity, hardware and WLAN issues.
• Support and maintain Cisco switches and routers.
• Monitor network alerts and investigate incidents.
• Manage incidents and service requests with SLAs.
• Document technical details and update ticketing systems.

Skills

Networking concepts

Troubleshooting

Incident management

Customer service

Stakeholder management

Teamwork

Shift work adaptability

Tools

Cisco switches

Cisco routers

CAT OS

CAT IOS

Job description

Network Support Specialist - 24/7 Operations Support - Minimum Wage role - Entry Level - Work from office

Location: Leixlip, County Kildare, Ireland

Contract: 11 Months

Working Pattern: 4 Days On / 4 Days Off - Rotational Shifts

Shift Timings: 8 AM - 8 PM / 8 PM - 8 AM

Start Date: Immediate

Total pay : €15.21 an hour inside IR35 PAYE Contract

About the Role

We are currently looking for a Network Support Specialist to join a 24/7 IT Operations Support Team at a leading enterprise client site in Leixlip, County Kildare.

The successful candidate will provide 1st and 2nd Line network support, troubleshoot infrastructure issues, maintain network environments and support day-to-day IT operations.

This is an excellent opportunity for someone with hands-on network support experience and knowledge of Cisco networking equipment who is comfortable working in a fast-paced enterprise environment.

Key Responsibilities

• Provide 1st and 2nd Line network and infrastructure support.


• Troubleshoot network connectivity, hardware and WLAN issues.


• Support and maintain Cisco switches and routers.


• Monitor network alerts and investigate technical incidents.


• Manage incidents and service requests, ensuring resolution within agreed SLAs.


• Maintain accurate technical documentation and update ticketing systems.


• Support network equipment installations, replacements and break/fix activities.


• Manage network spares, defective equipment and RMA processes.


• Assist with asset management audits and infrastructure maintenance.


• Follow established technical, operational and safety procedures.


• Collaborate with wider global IT support teams.

Essential Skills & Experience

• Minimum 1 year of experience in Network Support or IT Infrastructure Support.


• Good understanding of networking concepts and troubleshooting.


• Hands-on knowledge of Cisco switches and routers.


• Familiarity with Cisco Catalyst, CAT OS and CAT IOS.


• Experience troubleshooting LAN, WLAN and network connectivity issues.


• Understanding of incident management and SLA-driven support.


• Strong problem-solving and communication skills.


• Excellent customer service and stakeholder management abilities.


• Ability to work independently and as part of a team.

Working Pattern

This is a 24/7 support position operating on a rotational shift basis:

• 4 days working followed by 4 days off.


• 12-hour shifts.


• Day shift: 8 AM - 8 PM.


• Night shift: 8 PM - 8 AM.


• Additional standby rotation during normal business hours, approximately one month in every five months.

Please apply only if you are comfortable working alternating day and night shifts.

Additional Information

• Onsite position in Leixlip, County Kildare.