Service Engineer UK& Ireland (m/f/d)

GoodWe; Ireland; Remote; EUR 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Diverse international team

Professional development

Flat hierarchies

Meaningful work

Zusammenfassung

GoodWe is seeking a Service Engineer for the UK & Ireland region. The role is remote in Ireland, joining a technically skilled team focused on Level 2 support, training, and regional collaboration to sustain growth and high customer loyalty.

You will train Level 1 teams, troubleshoot with distributors and installers, and work closely with R&D and service HQ to keep service quality top-notch. English fluency and travel readiness are essential.

Qualifikationen

• Bachelor’s degree or equivalent certification in electrical engineering or related field.
• Fluent in English; additional European languages are a plus.
• Minimum 3 years in technical support or engineering environment.

Aufgaben

• Support Level 2 technical support and assist Level 1 teams.
• Provide remote and on-site training to distributors and installers.
• Collaborate with regional teams in the UK, Ireland, and Europe.
• Analyse issues and escalate to Level 3 when needed.
• Drive service improvements and KPIs to boost customer satisfaction.
• Travel as required and maintain customer relations.

Kenntnisse

Cross-border collaboration

Customer service mindset

Fluent English

Willingness to travel

Strong problem-solving skills

Ausbildung

Bachelor’s degree in Electrical Engineering

Professional certification in related field

Jobbeschreibung

Position Title: Service Engineer UK& Ireland (m/f/d)

Office: Remote (Ireland)

Department: Technical

Your mission

As a Service Engineer, you will be at the forefront of GoodWe’s technical support, providing Level 2 service to customers and assisting the local Level 1 hotline teams with escalated issues. You will also support the training of the L1 team, ensuring continuous improvement in service delivery. In this role, you will be a key part of the UK/Ireland regional team supporting our sales growth and maintaining customer loyalty.

A typical day involves direct collaboration with key distribution and installation partners, facilitating training sessions, and working closely with our headquarters' service and R&D teams.

This role offers the opportunity to deeply engage with technical challenges and build strong relationships with internal and external stakeholders (customers, service partners, R&D, product managers, sales, etc.). Your contributions will be crucial in positioning GoodWe as a Tier 1 service provider in UK & Ireland region.

Your main responsibilities

• Support the training of the Level 1 hotline, ensuring high performance and technical proficiency.
• Act according to service KPIs and processes, with a strong focus on customer satisfaction.
• Provide direct technical support to GoodWe distributors and installers through remote and on-site training, commissioning, and troubleshooting.
• Analyse product issues and escape to Level 3 when needed.
• Conduct customer installation and service training sessions, both online and in-person.
• Collaborate with the Italian regional team.
• Proactively enhance service processes and tools to boost customer satisfaction and service efficiency.

Your Profile

• A technical background, such as a bachelor’s degree or professional certification in electrical engineering, communication technology, or a related field.
• Enthusiastic about technology and excited to contribute to the dynamic growth of GoodWe Europe.
• A passion for solving complex technical challenges.
• At least 3 years of experience in technical support, ideally within a technical or engineering environment.
• Enjoys cross-border collaboration and working with international teams and customers.
• Structured, results-oriented approach with a strong focus on customer service.
• Customer oriented mindset.
• Fluency in English is a must; any other European language is an advantage.
• Experience in solar, PV, inverters, energy storage, or the utility sector is an advantage.
• Willingness to travel and valid driver´s licence.

What we offer

• Unique opportunity to join a truly diverse, international, ambitious and rapidly growing GoodWe European based team.
• Excellent professional and personal development opportunities in a rapidly growing leading photovoltaic company.
• Passionate work environment with flat hierarchies and fast decision-making.
• Have fun and do something meaningful that will make a difference!