Head of Oracle Service Delivery & Customer Success

Version 1; Leinster; Hybrid; EUR 120,000 - 160,000; Full time

Benefits offered by this job

Quarterly profit share

Hybrid/Remote working flexibility

Great Place to Work

Job summary

Version 1 is seeking a Head of Oracle Service Delivery Management to lead a high-calibre team and own service delivery across Oracle platforms within a hybrid environment. The role focuses on customer success, strategic governance and continuous improvement across managed services.

You’ll shape service strategy, drive growth with key accounts, and ensure operational excellence while collaborating with cross-functional teams to maximise client value and outcomes.

Qualifications

• Proven service management leader with experience in a managed services environment.
• Strong stakeholder and customer relationship management skills.
• Commercial awareness with experience managing revenue, forecasting and profitability.
• Experience operating within Enterprise Applications Managed Services environments.
• Knowledge of Oracle SaaS, Oracle E-Business Suite, JD Edwards, PeopleSoft, or similar enterprise application platforms.
• ITIL certification is desirable.

Responsibilities

• Lead and develop a high-performing team of Service Delivery Managers.
• Drive exceptional customer outcomes, retention and satisfaction across a portfolio of strategic accounts.
• Shape and evolve the service management strategy across Enterprise Applications Managed Services.
• Act as a trusted advisor to senior customer stakeholders, building long-term partnerships.
• Own governance, operational performance and service excellence across the practice.
• Drive continual service improvement, automation and innovation initiatives.
• Partner with Sales and Delivery teams to identify growth opportunities and maximise account value.
• Support bids, renewals and service transitions, ensuring scalable and high-quality service delivery.
• Maintain accountability for commercial performance, forecasting accuracy and profitability.

Skills

People leadership

Stakeholder management

Commercial awareness

Service excellence

Enterprise applications

Tools

Oracle SaaS

Oracle E-Business Suite

JD Edwards

PeopleSoft

ITIL

Job description

Version 1 is seeking a Head of Oracle Service Delivery Management to lead a high-calibre team and own service delivery across Oracle platforms within a hybrid environment. The role focuses on customer success, strategic governance and continuous improvement across managed services.

You’ll shape service strategy, drive growth with key accounts, and ensure operational excellence while collaborating with cross-functional teams to maximise client value and outcomes.