Remote SaaS Product Support Specialist

Autodesk, Inc.; Ireland; Remote; EUR 42,000 - 52,000; Full time

Job summary

Autodesk, Inc. in Ireland is seeking a Product Support Representative for Payapps to deliver exceptional customer service via chat, phone and email. You will manage cases from start to finish, coordinate with internal teams, and contribute to training webinars while maintaining SLAs.

This remote role supports a global SaaS platform and helps builders and subcontractors streamline payments. Join a collaborative team that values growth, accountability and clear communication across diverse

Qualifications

• 3+ years in customer service (live chat, email, phone) in SaaS.
• Troubleshoot inquiries and provide clear solutions.
• Strong computer skills and quick learning of new apps.
• Experience meeting service level targets.
• Excellent verbal and written English.

Responsibilities

• Provide customer support via online chat, phone, and email.
• Monitor support queues and maintain SLAs.
• Own cases from start to finish with clear communication.
• Escalate with relevant teams when needed.
• Conduct training webinars and contribute to knowledge base.

Skills

Customer service

Troubleshooting

MS Office

SLA targets

English fluency

Multitasking

Job description

Autodesk, Inc. in Ireland is seeking a Product Support Representative for Payapps to deliver exceptional customer service via chat, phone and email. You will manage cases from start to finish, coordinate with internal teams, and contribute to training webinars while maintaining SLAs.

This remote role supports a global SaaS platform and helps builders and subcontractors streamline payments. Join a collaborative team that values growth, accountability and clear communication across diverse