Remote Regulatory Response Specialist (French) - 11mo

RECRUITERS; Ireland; Remote; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Fully remote role

Job summary

RECRUITERS in Ireland is seeking a Regulatory Response Support Specialist (French) for a fully remote, 11-month contract. You will support customers and internal stakeholders across regulatory, policy and data privacy matters, combining customer service, case management and problem-solving in a fast-paced global tech platform.

The role requires excellent written and verbal communication, fluency in English and French, and the ability to manage multiple cases with organisation and professionalism

Qualifications

• 2+ years of relevant experience in a customer-facing environment.
• Strong written and verbal communication skills, including conflict management.
• Experience handling customer contacts through phone, messaging, live chat or similar channels.
• Strong organisational skills with multitasking and workload management.
• Interest in legal, policy, regulatory or compliance matters is advantageous.
• Flexible and adaptable approach to shifting responsibilities and teams.
• Fluency in English plus French is required.
• Basic computer literacy including Google Workspace and Mac OS.

Responsibilities

• Manage complex customer and community cases from initial contact through to resolution, following established workflows and guidelines.
• Communicate with customers and internal stakeholders through phone, live chat, messaging and social media channels.
• Assess case type and severity, resolving issues within scope and escalating appropriately when required.
• Handle multiple cases simultaneously while maintaining accuracy, professionalism, efficiency and a high level of service.
• Summarise complex issues clearly and
• Support regulatory, legal, policy, data privacy and other sensitive cases in line with operational procedures.
• Share best practices, participate in team discussions and support operational improvements, launches and changes.

Skills

French language

English language

Customer service

Job description

RECRUITERS in Ireland is seeking a Regulatory Response Support Specialist (French) for a fully remote, 11-month contract. You will support customers and internal stakeholders across regulatory, policy and data privacy matters, combining customer service, case management and problem-solving in a fast-paced global tech platform.

The role requires excellent written and verbal communication, fluency in English and French, and the ability to manage multiple cases with organisation and professionalism