Remote Portuguese Customer Expert - Premium Brand Support

Mercier Consultancy MD; Ireland; Remote; EUR 28.000 - 42.000; Vollzeit

Benefits dieser Stelle

Relocation package

Fully paid professional training

Health insurance

13th and 14th salaries

Performance bonus

Zusammenfassung

Mercier Consultancy Group is seeking Portuguese-speaking Customer Experts to support Imperial Brands in Greece. You will deliver premium customer service for online and offline retail channels, handling inquiries and resolving issues with empathy and efficiency.

Ideal candidates have native Portuguese, strong English, and experience in retail or customer support. Remote work from Greece is available, with relocation and training benefits offered to ensure a smooth transition.

Qualifikationen

• Native or fluent Portuguese (written and spoken) is mandatory.
• Strong command of English for internal communication.
• Proven experience in retail or customer support.

Aufgaben

• Deliver premium customer service for Imperial Brands across online and offline channels.
• Handle inquiries regarding online store operations, logistics, and product availability.
• Resolve complex customer concerns with empathy and efficiency to sustain brand loyalty.
• Maintain knowledge of product catalogs to provide expert recommendations to Portuguese-speaking customers.
• Collaborate with cross-functional teams to improve omnichannel shopping experience.
• Record interactions and customer trends using CRM tools.
• Contribute to continuous improvement of service protocols to uphold Imperial Brands reputation.

Kenntnisse

Portuguese (native/fluent)

Customer support

English proficiency

CRM software

Tools

CRM tools

Jobbeschreibung

Mercier Consultancy Group is seeking Portuguese-speaking Customer Experts to support Imperial Brands in Greece. You will deliver premium customer service for online and offline retail channels, handling inquiries and resolving issues with empathy and efficiency.

Ideal candidates have native Portuguese, strong English, and experience in retail or customer support. Remote work from Greece is available, with relocation and training benefits offered to ensure a smooth transition.