Portuguese Speaking Customer Experts for Imperial Brands - Work Remote In Greece

Mercier Consultancy MD; Ireland; À distance; EUR 28 000 - 42 000; Plein temps

Avantages offerts par ce poste

Relocation package

Fully paid professional training

Health insurance

13th and 14th salaries

Performance bonus

Résumé du poste

Mercier Consultancy Group is seeking Portuguese-speaking Customer Experts to support Imperial Brands in Greece. You will deliver premium customer service for online and offline retail channels, handling inquiries and resolving issues with empathy and efficiency.

Ideal candidates have native Portuguese, strong English, and experience in retail or customer support. Remote work from Greece is available, with relocation and training benefits offered to ensure a smooth transition.

Qualifications

• Native or fluent Portuguese (written and spoken) is mandatory.
• Strong command of English for internal communication.
• Proven experience in retail or customer support.

Responsabilités

• Deliver premium customer service for Imperial Brands across online and offline channels.
• Handle inquiries regarding online store operations, logistics, and product availability.
• Resolve complex customer concerns with empathy and efficiency to sustain brand loyalty.
• Maintain knowledge of product catalogs to provide expert recommendations to Portuguese-speaking customers.
• Collaborate with cross-functional teams to improve omnichannel shopping experience.
• Record interactions and customer trends using CRM tools.
• Contribute to continuous improvement of service protocols to uphold Imperial Brands reputation.

Connaissances

Portuguese (native/fluent)

Customer support

English proficiency

CRM software

Outils

CRM tools

Description du poste

Portuguese Speaking Customer Experts for Imperial Brands

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between world-class talent and global industry leaders. As a leading European recruitment and BPO partner, we specialize in curating high-level opportunities that foster career growth and professional excellence.

Job Overview

We are currently seeking talented individuals to join our team for the Portuguese Speaking Customer Experts for Imperial Brands position in Greece. This is a unique opportunity to provide premium support within the competitive retail industry, ensuring that both online and offline consumer experiences exceed expectations. If you are searching for prestigious Portuguese-speaking jobs that offer career stability and international exposure, this is the perfect role for you.

Key Responsibilities

• Deliver exceptional customer service for Imperial Brands, maintaining the highest standards of the global retail industry
• Manage inquiries regarding online store operations, logistics, and offline retail product availability
• Resolve complex consumer concerns with empathy and efficiency, ensuring brand loyalty and customer satisfaction
• Maintain comprehensive knowledge of product catalogs to provide expert recommendations to a Portuguese-speaking audience
• Collaborate with cross-functional teams to streamline retail support processes and enhance the omnichannel shopping experience
• Utilize CRM tools to document interactions and track consumer trends within the retail sector
• Contribute to the continuous improvement of service protocols to uphold the premium reputation of Imperial Brands

Requirements

• Native or fluent Portuguese (spoken and written) is mandatory for this role
• Strong command of the English language for professional internal communication
• Valid EU passport or a valid Greek work permit
• Proven experience in the retail industry or customer support sector
• Outstanding communication skills and a passion for premium brand representation
• Availability for remote work within Greece

Benefits

What We Offer

• Highly competitive monthly salary with consistent earnings
• 2 Extra Salaries Per Year (13th and 14th salary) as per local labor standards
• Monthly Performance Bonus to reward your commitment and excellence
• Fully Paid Relocation Package (flight, transfer, and initial hotel accommodation)
• Comprehensive, fully paid professional training programFull private health insurance coverage
• A gateway to a thriving career in one of the most sought-after jobs in Greece
• And Much More..

Life in Greece

Embrace the Mediterranean lifestyle by choosing one of our many jobs in Greece. Known for its historical depth, sun-drenched beaches, and vibrant social culture, Greece offers an unparalleled quality of life for international professionals. Whether you are exploring the bustling city streets of Athens or enjoying a quiet evening by the sea, the beauty of Greece is truly infectious.

Relocating to Greece is a seamless experience with our dedicated support team handling your transition. You will enjoy world-class culinary delights, a welcoming local community, and the chance to live in a country where history meets modern convenience. Take this leap and discover why so many people are choosing Greece as their long-term professional home.