Remote Forward‑Deployed AI Solutions Engineer

ServiceNow; Dublin; Hybrid; EUR 180,000 - 240,000; Full time

Job summary

ServiceNow is seeking a forward deployed solution engineer (FDSE) to partner with customers in the field, shaping AI‑native software from backend services to LLM pipelines and frontend integrations. You will design, implement, and deliver solution‑ready builds in agile sprints, collaborating with customers to deploy and iterate in live environments.

You will own end‑to‑end delivery, codify reusable assets, and contribute to platform tooling and SDKs, driving scalable, secure systems while

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving; may include using AI‑powered tools, automating workflows, analyzing AI‑driven insights, or exploring AI’s potential impact on the function or industry.
• 10+ years of software engineering, including 2+ years building systems in customer‑facing or embedded roles
• Proven ability to design and implement AI‑native software in production environments
• Strength in backend (Python, Node.js, Java), frontend (React, Angular), APIs (REST/GraphQL)
• Foundations of MLflow, Weights & Biases, LoRA, PEFT, SageMaker, Vertex AI, AzureML, Kubeflow, Airflow, Prefect, TorchServe, Triton, vLLM, SHAP, LIME, pandas, Spark, SQL
• Familiarity with LangChain, Semantic Kernel, prompt chaining, vector search, and context management
• Skilled in debugging distributed systems, tuning for latency, and implementing monitoring
• Can contribute to shared SDKs and tools, raising engineering velocity for the whole org
• Prioritize for user value, MVP iteration, and long‑term scale
• Experience deploying in AWS, Azure, or GCP with CI/CD, containers, and infra‑as‑code
• Able to travel up to 30% to embed onsite and deliver where it matters

Responsibilities

• Build solution‑ready LLM‑enabled applications that span backend logic, data orchestration, and front‑end UI
• Operate in the field, working side‑by‑side with customers to adapt, deploy, and iterate in live environments
• Codify reusable assets—libraries, prompts, scaffolds—to accelerate future engagements
• Shape developer experience by sharing feedback with platform and product teams
• Deliver Production-ready solutions in agile end‑to‑end sprints
• Engineer with versatility: APIs, orchestration pipelines, vector DBs, LLM frameworks, UI components
• Operate with agility: integrate with legacy systems, navigate ambiguity, ship safely at speed
• Codify patterns: build scaffolds, SDKs, and documentation to scale success across customers
• Influence platform: inform product strategy through field‑tested insights and extensible code

Skills

Backend

Frontend

APIs

LLM tooling

DevOps

Field travel

Python

Tools

Python

Node.js

Java

React

Angular

REST/GraphQL

LangChain

Semantic Kernel

Vector DBs

LLM frameworks

TorchServe

Job description

ServiceNow is seeking a forward deployed solution engineer (FDSE) to partner with customers in the field, shaping AI‑native software from backend services to LLM pipelines and frontend integrations. You will design, implement, and deliver solution‑ready builds in agile sprints, collaborating with customers to deploy and iterate in live environments.

You will own end‑to‑end delivery, codify reusable assets, and contribute to platform tooling and SDKs, driving scalable, secure systems while