Applied AI Technical Program Manager - Remote

ServiceNow

Dublin

Remote

EUR 120,000 - 180,000

Full time

4 days ago

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Job summary

ServiceNow is seeking a Technical Program Manager for Forward Deployed Engineering focused on Applied AI in Europe, Middle East and Africa. You will partner with strategic customers to design, build, and deploy intelligent AI-native solutions that scale across complex environments.

You will drive SDLC governance, manage multi-stakeholder programs, and oversee delivery from concept through deployment while maintaining strong customer partnerships, risk management, and quality standards in a

Qualifications

10+ years of project or program management experience in mid/large software development.
Solid SDLC understanding and release management practices in cloud-based SaaS.
Experience delivering AI or intelligent workflow solutions at scale with measurable customer impact.
Familiarity with AI governance, compliance, and enterprise security practices.
Willingness to travel occasionally.

Responsibilities

Work seamlessly with software engineers, product managers, product designers, and customers to deliver intelligent systems using AI.
Collaborate with customers to co-innovate AI solutions and act as first contact or escalation.
Develop trusted relationships with internal and external tech leaders to focus on build objectives and optimize delivery.
Drive large-scale, cross-functional AI software development builds on tight timelines.
Organize complex problems into prioritized milestones, deliverables, and success criteria for builds.