Remote Client Success Advisor (9-Month Contract)

Praxy; Ireland; Remote; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Up to 30 days holiday

Life insurance

Defined contribution Pension

Home-based role

Job summary

Pitney Bowes is hiring a remote Customer Service Advisor for a 9-month contract based in Ireland. You will support clients with post-sale queries, liaise with internal teams, and drive improvements to client experience.

The role requires strong communication, numeracy, and the ability to work independently in a remote setup. You will collaborate with the Client Operation team to resolve issues, minimize cancellations, and maximize client retention while delivering high-quality, results-focused

Qualifications

• Experience in Customer Service or Contact Centre environment.
• Strong communication skills, written and spoken.
• Numeracy and ability to use multiple systems.

Responsibilities

• Resolve post-sale queries and client issues to minimise cancellations.
• Collaborate with internal teams to improve client experience and service delivery.
• Maintain high levels of client satisfaction and achieve KPIs and SLAs.
• Monitor performance metrics and contribute to process improvements.

Skills

Client focus

Excellent communication

Numeracy

Multi-issue handling

Remote teamwork

Tools

Microsoft Office

Team video calling

Job description

Pitney Bowes is hiring a remote Customer Service Advisor for a 9-month contract based in Ireland. You will support clients with post-sale queries, liaise with internal teams, and drive improvements to client experience.

The role requires strong communication, numeracy, and the ability to work independently in a remote setup. You will collaborate with the Client Operation team to resolve issues, minimize cancellations, and maximize client retention while delivering high-quality, results-focused