Remote 2nd Level E-Banking Support (Freelance)

Jobgether; Ireland; Remoto; EUR 39.000 - 58.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fully Remote Work

Freelance Opportunity

International Work Environment

Technical Exposure

Career Development

Descrizione del lavoro

The Partner company based in Ireland seeks an i2nd Level Supporter - E-banking for remote freelance engagement. You will provide advanced technical support for digital banking services, troubleshoot complex incidents, and coordinate escalations.

German and French communication is required to guide customers and document resolutions. You will collaborate with internal teams and external partners, contribute to process improvements, and maintain accurate case records while delivering reliable IT

Competenze

• Several years in technical customer support, ideally second-level.
• Strong hardware/OS knowledge: Windows, macOS, iOS, Android.
• Good IT security understanding: IAM, 2FA/MFA, directory services.
• Knowledge of antivirus, firewalls, networking (LAN/WLAN, TCP/IP).
• Experience with structured troubleshooting, log analysis, remote tools, tickets.
• Strong customer orientation and communication in German and French.

Mansioni

• Provide advanced 2nd-level support for digital banking and e-banking platforms.
• Investigate, troubleshoot, and resolve technical incidents affecting services.
• Manage incident tickets with timely follow-up and resolution.
• Support customers via phone, email, and remote access; adhere to SLAs.
• Prioritize, classify, and coordinate incidents; escalate when needed.
• Collaborate with vendors and internal teams to implement solutions.
• Maintain thorough documentation of investigations and resolutions.
• Contribute to process and tool improvements in support workflows.

Conoscenze

Technical support

Second-level support

German language

French language

Windows/macOS/iOS/Android

IT security IAM 2FA MFA

TCP/IP networking basics

Troubleshooting

Ticketing systems

Remote-support tools

Strumenti

Remote desktop tools

Ticketing systems (ITSM)

Descrizione del lavoro

The Partner company based in Ireland seeks an i2nd Level Supporter - E-banking for remote freelance engagement. You will provide advanced technical support for digital banking services, troubleshoot complex incidents, and coordinate escalations.

German and French communication is required to guide customers and document resolutions. You will collaborate with internal teams and external partners, contribute to process improvements, and maintain accurate case records while delivering reliable IT