Regional Multimedia Operations Lead

JPMorgan Chase; Dublin; On-site; EUR 70,000 - 95,000; Full time

Job summary

JPMorgan Chase in Dublin is seeking a Regional Multimedia Operations Associate to lead regional multimedia and collaboration services, delivering reliable, secure, and scalable support across teams.

You will drive operational excellence, manage vendors and budgets, and partner with IT and product teams to roll out improvements while promoting automation and AI-enabled enhancements for superior user experiences.

Qualifications

• Proven experience in operations management, vendor management, and service delivery within multimedia or collaboration technology environments.
• Strong leadership and organizational skills, with the ability to manage and develop regional teams.
• Demonstrated expertise in troubleshooting, incident management, and process improvement.
• Experience managing budgets, assets, and vendor relationships.

Responsibilities

• Lead and mentor regional multimedia operations teams, fostering accountability and service excellence.
• Oversee vendor relationships to ensure consistent engagement and performance aligned with global standards and SLAs.
• Ensure high-quality support for multimedia and collaboration platforms, including incident management and proactive maintenance.
• Implement and maintain asset support models for a seamless user experience.
• Monitor operational performance, conduct system health checks, and ensure service continuity.
• Produce and share regular status and performance reports with stakeholders.
• Implement risk and controls frameworks in alignment with global policies, ensuring audit readiness.
• Lead regional teams through internal and external audits as required.
• Manage regional budgets, track expenses, and support financial forecasting.
• Oversee asset management, including inventory tracking and vendor coordination.
• Identify and implement opportunities for operational efficiency, service quality, and user satisfaction.
• Support the adoption of automation, AI, and innovative tools to optimize operations.
• Partner with product teams, IT, and business stakeholders for new product rollouts and enhancements.
• Collaborate with global peers to ensure alignment and share best practices.

Skills

Operations management

Vendor management

Service delivery

Leadership

Budget management

Incident management

Asset management

AI/Automation

Tools

Multimedia platforms

Collaboration tools

Job description

JPMorgan Chase in Dublin is seeking a Regional Multimedia Operations Associate to lead regional multimedia and collaboration services, delivering reliable, secure, and scalable support across teams.

You will drive operational excellence, manage vendors and budgets, and partner with IT and product teams to roll out improvements while promoting automation and AI-enabled enhancements for superior user experiences.